Operations Lead - Waterside Shops

ALO; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous employee discount and free A1

ALO Wellness Club membership

Medical, dental and vision plans

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO is seeking an Operations Lead in the United States to join our store leadership team. You will drive profitability and efficiency by coordinating with Operations & Visual Managers and leading the floor, stockroom and back-of-house activities.

You will coach a team, manage schedules, and ensure safety, visual standards, and smooth processes while delivering exceptional guest experiences. This role requires physical movement and strong teamwork.

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership with decision-making ability.
• Receptive to feedback and able to provide feedback.
• Self-motivated with a results-driven mindset.
• Excellent interpersonal and written communication skills.
• Aligns with ALO’s Guiding Principles.
• Requires constant movement in all store areas.
• Ability to lift up to 50 pounds.
• Ability to climb, bend, kneel, crawl and work on a ladder.
• Stand and move for an entire shift.

Responsibilities

• Lead inventory management to maximize accuracy and reduce shrink.
• Investigate inventory issues and escalate gaps with the GM.
• Oversee shipments, receiving, processing, and floor replenishment.
• Maintain strong visual standards for the sales floor.
• Support safe, efficient operations with stockroom standards.
• Partner with managers on reporting, budgets, and vendor relations.
• Drive business insights using metrics to guide strategies.
• Move dynamically on the floor to serve guests and business needs.
• Lead and develop Operations Associates; recruit and coach.
• Collaborate cross-functionally to execute directives and KPI goals.
• Open/close store per BOH standards.

Skills

Leadership

Communication

Motivation

Teamwork

Guiding Principles

Mobility

Safety & Lifting

Stamina

Decision Making

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

OPERATIONS LEADER

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalade process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

BUSINESS LEADER

• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

PEOPLE LEADER

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

FLOW EXPERIENCE LEADER

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s
• Opens and closes the store in accordance with back of house (BOH) standards

OPERATIONS LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

OPERATIONS LEAD SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
• 401K with company matching
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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