Operations Lead SONDER Coffee

Sprudge; Denver (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO 15 days per year

5 sick days

Job summary

Sprudge in Denver, CO is seeking an Operations Lead to support the shop and team behind the scenes, ensuring smooth daily operations and a hospitable experience for customers.

You will manage stock, inventory, cleaning schedules, machine maintenance, and staff coverage while upholding hospitality, excellence, and teamwork.

Qualifications

• Strong leadership and people management abilities.
• Attention to detail and organizational skills.
• Ability to plan and coordinate shifting tasks.

Responsibilities

• Oversee stock and organization of supplies, including syrup prep and drink prep.
• Record inventory and manage supplier orders.
• Maintain cleanliness and organization of shop, bar, and back areas.
• Administer deep cleaning schedule weekly, monthly and quarterly.
• Coordinate maintenance of machines with owners and team.
• Ensure coffee quality and recipe consistency through tasting and troubleshooting.
• Check in with baristas regularly to support work and well-being.
• Plan schedules and fill shift gaps as needed.
• Assist with training and upholding standards for new staff.

Skills

Leadership

Team coordination

Hospitality

Customer relations

Problem solving

Job description

The Operations Lead serves to support the shop and team behind the scenes, in order for all to run smoothly and efficiently to serve our customers a hospitable experience and keep our shop a beautiful place to enjoy.

Responsibilities, Tasks & Duties

Shop

• Oversee stocking and organizing of supplies and goods consistently and regularly, including syrup/drink prep.
• Record inventory and maintain orders with suppliers.
• Oversee keeping shop, bar, bathrooms, sitting, merch, and back areas consistently clean, stocked, tidy and organized.
• Oversee deep cleaning schedule for shop areas on a weekly, monthly and quarterly basis.
• Oversee chores and task lists, & maintaining quality, systems, and that barista tasks are regularly being done.
• Coordinate maintenance of machines, equipment and other scheduled tasks with owners and team.
• Oversee quality of coffees and goods, maintain recipes by tasting and troubleshooting.

Team

• Check in regularly with baristas to touch base and support work, well-being, technical and other needs.
• Communicate feedback helpfully to both maintain and make improvements to the team and shop.
• Be the first point of contact for coverage and help; communicate and set expectations for sick time/ time off.
• Professionality navigate team dynamics, barista morale/ standing & technical skills with objectively & maturity.
• Organize team availability, monitor schedule planning and fill in shift gaps as needed.
• Oversee progress and assist with new barista training and maintaining standards.
• Available to and respond to needs, questions, troubleshooting or emergencies experienced by team.

Customers

• Check up, foster & maintain relationships with customers to connect and improve hospitality & community..
• Receive and communicate feedback to better serve our community long term and support our brand.

Qualification & Traits

• Clean, organized, self-managed, and thriving in maintaining order, lists and straightforward tasks.
• Unbothered by meticulous details and able to constantly “reset” and clean areas to maintain them routinely.
• Sees physical & systemic needs and is proactive to maintain and find solutions.
• Maintains consistency in service and demeanor to set the tone for the team and represent the shop/brand.
• Able to handle variables and common problems, and make gracious decisions (often under pressure) for the benefit of both customers, team and shop.
• Able to see and be part of solutions for problems, with a willingness to help grow and build team and shop improvements.
• Models and exemplifies our values of hospitality, generosity, excellence, teamwork, inclusivity and community expected from all on the team.
• Considers and serves the best interest of the shop, team, and customers over self as a leader, with a servant leadership, behind the scenes approach.
• Exemplifies character, self-awareness, a contagiously good attitude, assumes the best in others, has a long-term view of success, a sense of abundance, trust and patience, and is not intimidated by others.
• Aware of self-performance, open to criticism and continual fine tuning and willing to grow to improve, learn, and add value to our team, and move us forward towards our common goals as a company.

Structure

• Salary position : 50-60K
• Avg hours- 40/week (30min and up to 60max during busy seasons)
• General breakdown:
  • 40% Operations Lead block (20hours)– routine management and admin tasks; self-guided through operational lists & projects
  • 40% Barista block (20hours – 40%)- part-time schedule of barista shifts as needed, pop-in shifts during peak times as needed; set to be consistent but also available to be flexible
  • 10-20% Flex block– unexpected priorities, open shifts / sick days, on call / emergencies
• PTO: 15 days a year ; 5 sick days
• Preference for weekend availability
• Open to negotiate, edit and customize structure to better serve mutual goals