Operations Lead - San Jose

Blueground; San Jose (CA); On-site; USD 65,000 - 74,000; Full time

Job summary

A leading company in furnished rentals seeks an Operations Lead in San Jose, CA. The role involves overseeing property turnovers, ensuring quality standards, and managing field operations. Ideal candidates are proactive, detail-oriented, and possess strong communication skills. Join a dynamic team and contribute to enhancing guest experiences.

Benefits

Competitive salary

Quarterly performance bonus

Handheld device stipend

Flexible PTO

Cigna Health Insurance

401k retirement plan

Paid maternity/parental leave

Complimentary accommodation

Qualifications

• 2–3 years of experience in a supervisory or team lead role.
• Comfortable performing basic handyman tasks.

Responsibilities

• Oversee apartment preparation process and property inspections.
• Manage relationships with external vendors and staff.

Skills

Communication

Problem Solving

Customer Service

Tech-Savvy

Tools

Slack

G Suite

Mobile Apps

Job description

Job Description

At Blueground, we’re on a mission to make everyone feel at home—wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life’s next chapter.

Since 2013, we’ve grown into a global leader in fully furnished rental homes backed by over $300M in funding. We’re currently operating in 46 cities with more than 50,000 homes—and we’re not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.

Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we’ve built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you’ll find a place to grow, make an impact, and shape the future of a world-leading organization.

We’re guided by five principles that reflect how we work and win together:

• Putting Guests First – Everything starts with delivering an unforgettable guest experience.
• Speed – We move fast, stay agile, and keep pushing boundaries.
• Keeping it Honest – We lead with transparency and build trust through open dialogue.
• Embracing Change – We welcome new challenges with optimism and adaptability.
• Diving In – We take ownership, act with purpose, and deliver meaningful results.

The Role

We’re looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in San Jose, CA. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.

What You’ll Do

• Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
• Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
• Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
• Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
• Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
• Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.

Requirements

• 2–3 years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping
• Comfortable performing basic handyman tasks and minor repairs
• Physically capable of lifting 30 lbs and being active for most of the workday
• Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps
• Strong communicator with a customer-first mindset and a positive, can-do attitude
• A flexible team player who thrives in a dynamic, constantly evolving environment

Additional Requirements

• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Benefits

• Competitive salary and quarterly performance bonus ($65,000 - $74,000 with up to 15% performance bonus)
• Handheld device stipend
• Flexible PTO
• Cigna Health Insurance (Medical, Dental, Vision)
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!