Operations Lead: Production & Fulfillment Excellence

Key Logo Inc; Wisconsin; On-site; USD 90,000 - 140,000; Full time

Job summary

Key Logo Inc. is seeking an Operations Manager to lead end-to-end operational functions, ensuring on-time, on-budget project execution for embroidery, laser engraving, and related decoration services.

The role requires a highly organized, process-driven leader who thrives in a fast-paced environment. The ideal candidate will oversee production, fulfillment, logistics, and vendor management, while developing workflows, monitoring budgets, and driving continuous improvements.

Qualifications

• Bachelor’s degree required in Business, Operations Management, Supply Chain, or related field.
• 5+ years of senior operations management experience in related industries.
• Strong understanding of production, logistics, and fulfillment processes.
• Experience evaluating, selecting, implementing, and managing ERP and inventory management systems.

Responsibilities

• Oversee daily operations across production, fulfillment, logistics, and vendor management.
• Develop, implement, and optimize operational workflows and standard operating procedures.
• Lead the successful delivery of projects, ensuring they are completed on time, within budget, and in alignment with client expectations.
• Coordinate with account management, creative, and sales teams to support customer order execution.
• Identify operational inefficiencies, troubleshoot production or fulfillment issues, and implement solutions.
• Support inventory tracking and management maintaining accurate stock counts, conducting regular cycle counts, and reconciliation to ensure accuracy.
• Manage relationships with suppliers, printers, and fulfillment partners.
• Negotiate pricing, lead times, and service levels to maximize efficiency and margins.
• Monitor vendor performance and ensure compliance with quality standards.
• Monitor operational budgets, job costing, and profitability.
• Identify cost-saving opportunities and process improvements.
• Develop, analyze, and present operational reports and key performance metrics to executive leadership and the Board of Directors in accordance with established reporting schedules.
• Lead, coach, and support operations staff.
• Set performance goals, conduct reviews, and foster a collaborative team environment.
• Ensure safety and compliance with company policies and industry best practices.
• Support technology adoption, inventory systems, and workflow automation.
• Contribute to strategic planning and growth initiatives.

Skills

Operations management experience

Education

Bachelor’s degree in Business, Operations Management, Supply Chain, or related field

Tools

ERP systems

Inventory management systems

Job description

Key Logo Inc. is seeking an Operations Manager to lead end-to-end operational functions, ensuring on-time, on-budget project execution for embroidery, laser engraving, and related decoration services.

The role requires a highly organized, process-driven leader who thrives in a fast-paced environment. The ideal candidate will oversee production, fulfillment, logistics, and vendor management, while developing workflows, monitoring budgets, and driving continuous improvements.