Operations Lead Part-Time

PeakMade Real Estate; Chicago (IL); On-site; USD 34,000 - 39,000; Part time

Benefits offered by this job

Commission-eligible role

Housing discounts (varies by community

401(k) match

Growth and leadership development

Wellness programs and team activities

Rewards and recognition

Job summary

PeakMade is seeking an experienced Part‑Time Community Operations Lead to support day‑to‑day operations at a multifamily community in Chicago. You’ll help with leasing, resident relations, and ensuring a high standard of service while maintaining property appearance.

You’ll collaborate with the onsite team, manage schedule‑based tasks, monitor resident accounts, and assist with budget tracking and reporting. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2–4+ years in multifamily, leasing, or property operations preferred.
• Strong customer service, communication, and organizational skills.
• Experience with property management software; Entrata preferred.

Responsibilities

• Support daily onsite operations and maintain an organized, professional community environment.
• Assist with leasing and move‑in processes while informing residents about policies.
• Provide excellent customer service and timely issue resolution to residents.
• Monitor service requests, maintenance responsiveness, and property appearances.

Skills

Multifamily operations

Customer service

Communication

Organizational skills

Time management

Education

High school diploma

College degree preferred

Tools

Entrata

Job description

We are seeking an experienced and motivated Part‑Time Community Operations Lead to support the day‑to‑day operations and performance of a conventional multifamily community. This role is responsible for assisting with property operations, resident satisfaction, occupancy goals, and overall community performance.

The ideal candidate is organized, customer‑service focused, financially aware, and experienced in multifamily housing operations.

What You’ll Do

Team & Operations Support

• Support daily onsite operations and help maintain an organized, professional community environment
• Assist with training, coaching, and supporting onsite team members
• Help ensure company policies and operational standards are consistently followed

Leasing & Resident Relations

• Maintain knowledge of the property, competitors, and local market conditions
• Conduct community tours and assist with leasing and move‑in processes
• Support marketing and leasing efforts to maximize occupancy
• Assist with resident retention and follow‑up communication
• Provide excellent customer service and timely issue resolution

Financial & Administrative Support

• Assist with rent collection processes and resident account follow‑up
• Help monitor expenses, vendor coordination, and operational efficiency
• Support budget tracking, reporting, and general administrative tasks
• Ensure reports and documentation are completed accurately and on time

Property Oversight

• Monitor service request completion and maintenance responsiveness
• Conduct routine apartment inspections and community walks
• Help maintain the overall appearance and cleanliness of the property
• Communicate operational concerns, incidents, or risks appropriately

What You’ll Need

• High school diploma or equivalent required; college degree preferred
• 2–4+ years of multifamily, leasing, or property operations experience preferred
• Strong customer service, communication, and organizational skills
• Ability to multitask and work independently in a fast‑paced environment
• Basic understanding of financial reporting and property operations
• Experience with property management software; Entrata experience preferred
• Ability to work onsite during scheduled part‑time hours

Schedule

• Part‑time onsite position
• Flexible scheduling based on property needs
• Some weekend availability may be required

What You’ll Get:

• Commission‑eligible role
• Housing discounts (varies by community)
• 401(k) match
• Growth and leadership development opportunities
• Wellness programs and team competitions
• Additional rewards and recognition

*The anticipated pay range for this role is $25.00 - $28.00 per hour, with final compensation determined based on experience, skills, and internal equity.