Operations Lead - FT

At Home; Sheffield (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home décor retailer is seeking an Operations Lead to oversee store processes, enhance customer experience, and ensure compliance with company standards. The ideal candidate will manage daily operations, drive sales, and foster a positive team environment.

Qualifications

• Must be at least 18 years old.
• Ability to lift a minimum of 50 lbs.

Responsibilities

• Oversees store processes and supports selling culture.
• Coordinates with Operations Manager to maximize staffing effectiveness.
• Participates in task management and drives productivity through training.

Skills

Communication

Teamwork

Attention to Detail

Flexibility

Education

High School Diploma

Job description

Our Vision: To become the leading Home Décor retailer.

Our Mission: Enable everyone to affordably make their house a home.

Job Summary:

The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained according to documented company standards designed to drive sales. The OL provides expertise in all operational processes including opening, closing, training, and delegation of tasks while demonstrating a culture of ethical conduct, safety, and compliance.

• The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
• The OL coordinates directly with the Operations Manager to maximize staffing effectiveness supporting traffic, sales, and the customer experience, including compliance with company policies, labor standards, customer interaction standards, and business metrics.
• The OL participates in task management by planning and executing the daily/weekly zone workload and assigning tasks to meet store, department, sales, guest engagement, and other goals, ensuring efficiency and timeliness.
• The Operations Lead supports the store team in customer satisfaction, inventory control/shrink, safety, loss prevention, expense control, and customer experience to ensure effective and profitable store operation.
• The OL drives productivity through training, coaching, planning, monitoring, and performance appraisal.
• The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that enhance the customer experience.
• The OL participates in freight processes for incoming freight and transitions, including processing freight, stocking, down stocking, and end cap maintenance, maintaining a neat, clean, organized store.
• All other duties are based on business needs.
• Open availability required, including nights and weekends.

Qualifications & Competencies:

• At least 18 years old.
• High School Diploma or equivalent.
• Excellent verbal, written, and comprehension skills for clear communication.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs, or team lift 100 lbs.
• Effective working independently and within a team.
• Strong attention to detail regarding standards, processes, and marketing.
• Reliable and trustworthy, demonstrating ethical and honest behavior, doing the right thing for the team, customer, and company.
• Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to accomplish objectives with timely and thorough execution.
• Ability to train, develop, motivate, and lead in a manner that fosters a safe, smart, and fun work environment.
• Flexible and creative, capable of handling multiple tasks with shifting priorities based on business demands.

About the company

Discover what makes us the home decor superstore. Shop At Home for every room, style, and budget.