Operations Lead - FT

At Home; Cherry Hill Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking retail company as an Operations Lead, where you will play a crucial role in driving sales and ensuring operational excellence. In this dynamic position, you will oversee store processes, manage a team, and foster a culture of customer satisfaction and compliance. Your leadership will guide daily operations, from opening and closing procedures to training and team management. This role offers the opportunity to make a significant impact in a vibrant retail environment that values teamwork and ethical conduct. If you're ready to take on challenges and inspire others, this is the perfect opportunity for you.

Qualifications

• Must be at least 18 years old with a High School Diploma or Equivalent.
• Strong communication skills and ability to manage a team effectively.

Responsibilities

• Oversee store processes and ensure operational readiness and security.
• Coordinate staffing and manage daily/weekly tasks to meet sales goals.

Skills

Verbal Communication

Written Communication

Team Management

Attention to Detail

Problem Solving

Flexibility

Education

High School Diploma or Equivalent

Job description

Operations Lead

Our Vision: To become the leading Home Décor retailer.

Our Mission:Enable everyone to affordably make their house a home.

Job Summary:

The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.

Key Roles & Responsibilities:

• The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
• The OL coordinates directly with the Operations Managerto maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
• The OL participates in Task Management by planning/executing the daily/weekly zone workloadand assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
• The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
• The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
• The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
• The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
• All other duties are based on business needs.
• Open Availability (nights and weekends)

Qualifications & Competencies:

• At least 18 years old.
• High School Diploma/Equivalent.
• Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
• The ability to work effectively independently and within a team.
• Strong attention to detail, e.g., standards, processes, marketing, etc.
• Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
• Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
• Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.