Operations Lead - CVG

Stord-Warehous; Hebron Estates (KY); On-site; USD 42,000 - 70,000; Full time

Job summary

Stord is seeking an Operations Lead to oversee the handling of customer products in the warehouse, including loading, unloading, picking, and packing. You will assign work, supervise staff, and ensure safety and efficiency across warehouse operations.

The role requires leadership experience, 2+ years in a warehouse environment, and proficiency with WMS and MS Office. Candidates must be able to pass drug screening and background checks, and be able to perform physically demanding duties.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years’ experience working in a warehouse environment.
• Able to pass pre-employment drug screening and background check.
• Experience leading a team and coordinating tasks in a warehouse setting.
• Proficiency with Microsoft Office Suite.
• Experience working with a warehouse management system (WMS).

Responsibilities

• Assign tasks to warehouse personnel and direct loading, unloading, picking and packing.
• Supervise warehouse activities and ensure safety and productivity standards.
• Complete reports and records in a timely manner.
• Troubleshoot equipment malfunctions and coordinate with maintenance.
• Advise on care and preservation of products and proper use of equipment.
• Promote high-quality customer service and teamwork among staff.
• Enforce safety policies and procedures; address safety concerns with staff.
• Perform additional duties as needed by supervisor.

Skills

Leadership

WMS experience

Microsoft Office

People management

Education

High school diploma

Tools

WMS

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.Position DescriptionThe Operations Lead will be responsible for overseeing the handling of customer products, including the loading, unloading, picking, and packing of product. This leadership role will be responsible for assigning work and work functions to all warehouse associates as necessary to meet the needs of the customer. Following company and site-specific safety policies, and encouraging other associates to do the same, is of great importance to this position.What You’ll DoAssign tasks to warehouse personnel through written and/or oral instruction, including: unloading, outbound staging and loading, verifying and labeling of freight, picking and packing.Supervise tasks performed by warehouse personnel.Complete reports and records in a timely manner.Troubleshoot machine and equipment malfunctions and report them to maintenance personnel.Advise associates on care and preservation of product, use of equipment in handling, storing, maintaining, shipping stock, and related problems.Ensure high-quality customer service through assisting associates in warehouse functions when help is needed.Take action and speak to associates when proper safety, quality, and productivity procedures are not being followed.Work cooperatively and productively with other warehouse associates and leadershipAdhere to company or site-specific safety policy and guidelines to ensure safe working conditions for self and others.Additional duties may be assigned by the supervisor.What You'll NeedMust be eighteen (18) years of age or older.High school diploma or equivalent.Minimum of two (2) years’ experience working in a warehouse environment.Must be able to perform any physically exerting duties in a warehouse environment, which may be non-air conditioned or heated, meaning the indoor temperature fluctuates with the seasons.Must be able to pass pre-employment drug screening and background check.Proficiency in Microsoft Office Suite.Previous leadership experience.Experience working with a warehouse management system (WMS).