Operations Lead, Command Center

Kodiak; Lancaster (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity and biannual bonuses

Medical, Dental, and Vision plans

Generous PTO and parental leave

Fidelity 401(k)

Commuter benefits

FSA / Dependent Care FSA / HSA

Job summary

Kodiak Robotics, Inc. is seeking an Operations Lead, Command Center to serve as the on-shift leader coordinating live autonomous and human-assisted trucking operations.

You will work with Operations Specialists, remote operators, and On-Site Support teams to ensure safe, efficient, and reliable service delivery. Responsibilities include guiding prioritization, coordinating responses during high-severity issues, and driving workflow improvements, while mentoring team members and communicating

Qualifications

• 1+ years in logistics, dispatch, fleet operations, or command-center environments.
• Strong understanding of operational control centers and dispatch coordination.
• Experience coordinating on-shift teams or live operational logistics.
• Familiarity with transportation, logistics, or autonomous vehicle operations.
• Ability to communicate clearly with diverse stakeholders under pressure.

Responsibilities

• Serve as the on-shift leader for coordination of live autonomous and human-assisted trucking operations.
• Ensure uninterrupted service delivery and proactive customer communication.
• Collaborate with Operations Specialists, remote operators, and On-Site Support teams to maintain safety and efficiency.
• Own recurring workflows such as handovers, quality reviews, and SOP consistency.
• Lead initiatives to improve Command Center efficiency, reliability, and accuracy.
• Mentor Ops Specialists and Fleet Specialists.
• Provide input on scheduling, staffing, and training needs.
• Build a culture of accountability and teamwork.

Skills

Logistics coordination

Dispatch operations

Fleet operations

Live operations management

Leadership under pressure

Job description

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense.

About the Role

As an Operations Lead, Command Center, you’ll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You’ll ensure uninterrupted service delivery, proactive customer communication. You’ll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime.

If you’re detail-oriented, thrive in high-tempo operational environments, and take pride in helping teams perform at their best, this role is for you.

What You’ll Do

Technical Knowledge

• Recognized subject matter expert across Command Center workflows.
• Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics.
• Identifies process gaps and drives workflow improvements.
• Provides high-quality operational insights to Engineering and Operations leadership.

Execution

• Serves as the primary escalation point during shifts.
• Guides prioritization, distributes workload, and ensures shift readiness.
• Coordinates responses during high-severity issues.
• Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency).
• Leads initiatives that improve Command Center efficiency, reliability, or accuracy.
• Mentors Ops Specialists and Fleet Specialists.
• Communicates effectively with Engineering, Field Techs, Drivers, and leadership.
• Provides input on scheduling, staffing, and training needs.
• Helps build strong team culture and operational discipline.

What We’re Looking For

Experience:

• 1+ years in logistics, dispatch, fleet operations, or command-center environments.
• Proven experience coordinating on-shift teams or live operational logistics.

Background:

• Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management.
• Proven ability to manage live operations, resolve escalations, and maintain composure under pressure.

Industry Knowledge:

• Familiarity with transportation, logistics, or autonomous vehicle operations.
• Understanding of FMCSA regulations, safety protocols, and field coordination workflows.
• Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios.
• Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders.

Leadership Mindset:

• Leads with composure and accountability, ensuring the team operates with urgency and precision.
• Builds a strong culture of accountability, teamwork, and continuous improvement.

Why Join Kodiak?

At Kodiak, you’ll work at the forefront of autonomous trucking, helping shape safety and compliance frameworks that will define the industry. Your work will directly contribute to real-world deployments, regulatory readiness, and the safe scaling of breakthrough technology. Join us in creating the foundation that will make autonomous trucking not only possible, but trusted and safe at scale.

What we offer:

• Competitive compensation package including equity and biannual bonuses
• Excellent Medical, Dental, and Vision plans
• Generous PTO and parental leave policies
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA

At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.

In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates.