Operations Lead / Chief of Staff

Innate; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Innate in San Francisco is seeking an Operations Lead / Chief of Staff to collaborate directly with the CEO as the company scales. You will ensure excellent customer experience, oversee shipments, and optimize internal systems and processes. The ideal candidate is organized, energetic, and has a strong background in operations, problem-solving, and supply chain management. This role is crucial in turning a fast-moving robotics company into a reliable operational machine.

Qualifications

• Experience in operations management, consulting, or business operations.
• Ability to manage customer relationships and provide top-notch experience.
• Strong organizational skills and attention to detail.

Responsibilities

• Build operational processes for customer experience and logistics.
• Work closely with the CEO on strategic initiatives.
• Manage supply chain operations and vendor relationships.

Skills

Customer experience management

Operations coordination

Process optimization

Strategic planning

AI tool development

Supply chain management

Problem-solving

Job description

Who we are

Before the PC, computing was locked inside big corporations. But thanks to hackers of Silicon Valley, everyone now has a computer and can develop for it.

The same should happen for robotics. We're building a platform that makes it accessible: the PC of robotics. An intuitive, open, affordable general-purpose robot for everyone.

If you're going to work on something crazy hard, it might as well matter. We're a small team that cares: about the problem, about the people using our robots, and about building a product that will still mean something years from now. We are our own users.

What we're looking for

We're looking for an Operations Lead / Chief of Staff to be working with the CEO as Innate scales from early customer deployments to real volume.

You will help turn a fast-moving robotics company into an operating machine: keeping customers cared for, shipments moving, information findable, and the team focused. This is not a back-office role. You will be close to the product, close to customers, and close to the messy reality of putting robots in the world.

The core stuff that actually excites us:

• Customer experience: keeping early users cared for, informed, and successful.

• Operations: shipments, inventory, vendors, timelines, internal systems, and follow-through.

• Process: turning chaos into clean workflows, docs, CRM systems, and company rhythm.

• Strategy: helping with planning, research, prioritization, and special projects with the CEO.

• AI leverage: finding and (preferably) building internal AI tools that make the team faster.

• Company building: noticing what is broken, owning it, and building the habit or system that keeps it from breaking again.

The kind of person you are

You are high-energy, extremely organized, and unusually good at making things happen. You notice details, but you do not get lost in them. You are creative in your ability to solve problems.

You might have a consulting, bizops, startup, operations, investing, or generalist background. More importantly, you have strong taste, strong follow-through, and a real interest in both consumer products, hardware, deep tech. You also have experience with supply chain, and are very interested in manufacturing. Finally, you care about the human side of personal robots: trust, delight, reliability, and customer experience.

But most importantly, you are ridiculously hungry to make something worthwhile with your life. This is not a job to slack, it's a job to change the world.

What you'll work on

You will work directly with the CEO to build the operating layer of Innate: customer experience, shipments, internal systems, CRM and processes, planning, documentation, and company operations.

When you apply, tell us about a time you took something ambiguous and made it run.