Operations Lead - Anchor AI

Matter Intelligence; San Francisco (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

A tech-driven logistics company in San Francisco is seeking an Operations Lead to ensure smooth business operations while assisting the founder in focusing on sales. This role involves managing events, handling HR basics, and maintaining internal data structures. Ideal candidates will have 1–3 years of experience in operations at a startup and be skilled with various productivity tools.

Qualifications

• 1–3 years in a generalist operations role at an early-stage B2B SaaS startup.
• Experience managing national conference booths or multi-city roadshows.
• Ability to send professional updates to investors.

Responsibilities

• Manage events and marketing operations, including sponsorships and logistics.
• Run the new hire checklist and coordinate IT setup.
• Maintain internal Notion and Google Drive structures.

Skills

Generalist operations experience

Fluency in Google Workspace

Experience with Notion/Airtable

Proficiency in Zapier

Familiarity with HubSpot or similar CRM

Strong communication skills

Job description

Location

San Francisco

Employment Type

Full time

Location Type

Remote

Department

Anchor AI

About us

Global trade still runs on outdated, time-consuming manual workflows. We’re fixing that! Anchor AI is building AI agents for customs brokers. Our AI works alongside humans to help brokers process more shipments- faster, with fewer errors.

We’re growing fast, backed by First Round Capital (early investors in Flexport), Pear VC, and other top investors. The timing is perfect: with the changes from the current administration, the market is waking up to the potential of AI. We’re racing to be the default AI platform for them.

About the role

We're hiring an Operations Lead to serve as the operational backbone of the company. Your job is to keep the business running smoothly while freeing up the founder (Sam) to focus 90–95% of his time on selling to enterprise customers. This is a high-trust, high-impact role—perfect for someone who thrives in ambiguity, loves getting things done, and knows how to scale operations without adding bureaucracy.

You’ll own all the “glue work” that keeps our team fast, focused, and frictionless: events, HR/admin, tooling, vendors, and special projects.

What You’ll Do:

• Events & Marketing Ops: Manage sponsorships, prepare speaker decks, coordinate booth logistics, and support lead gen at conferences.

• People & Admin: Run the new hire checklist, route AP/AR, coordinate IT setup, and keep HR basics humming.

• Tooling & Data Ops: Maintain our internal Notion, Google Drive structure, and HubSpot setup.

• Special Projects: Jump into ad hoc needs—whether that’s building an internal dashboard or generating AI-powered sales collateral.

We’re Looking For Someone Who:

• Has 1–3 years in a generalist operations role at an early-stage B2B SaaS or marketplace startup.

• Has personally run a national conference booth or a multi-city roadshow.

• Is fluent in tools like Google Workspace, Notion/Airtable, Zapier, and HubSpot (or similar CRM).

• Is scrappy, resourceful, and fast-moving—you build the table, not a meeting about the table.

• Is low ego and high ownership—you’re happy booking flights, prepping demo decks, and drafting dashboards.

• Writes clearly and professionally—you can send investor-ready updates.

• Bonus: has experience in logistics or supply chain, but not required.

Why This Role?

This is a rare chance to step into a high-leverage role early in the company’s lifecycle. You’ll have full ownership of operations while working directly with the founder and product team—and your work will directly impact revenue, customer satisfaction, and scale.