Operations Lead Analyst

Cigna; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Cigna is seeking a strategic leader to drive digital transformation initiatives within the healthcare sector. This position focuses on enhancing customer engagement through innovative digital solutions and requires strong project management skills, a background in IT management, and experience in healthcare. The successful candidate will optimize platform performance tailored to regional needs and ensure compliance with local regulations.

Qualifications

• Minimum of 5-7 years of experience in Business/IT management.
• Proven track record in digital transformation.
• Experience in the insurance or healthcare industry, preferably in the Middle Eastern market.

Responsibilities

• Lead initiatives enhancing customer engagement through digital solutions.
• Oversee planning and execution of local projects within budget and quality standards.
• Implement automation in data processing to improve efficiency.

Skills

MS Office

Power BI

Education

Bachelor’s or Master’s degree in a related field

Job description

Role Overview:

This role will be pivotal in driving the implementation of initiatives to improve operational efficiency, develop innovative digital solutions, enhance customer experiences, and collaborate with third-party providers (Yakeen, Thiqah, etc.) to ensure best-in-class service delivery aligned with Cigna's global standards and local regulatory requirements.

Key Responsibilities:

1. Business Transformation:
   • Lead initiatives that enhance customer engagement and satisfaction, focusing on digital channels such as mobile apps and portals.
   • Implement cutting-edge digital solutions for health insurance products and services.
2. Project Management:
   • Oversee planning, execution, and delivery of local projects, ensuring they are completed on time, within budget, and meet quality standards.
   • Coordinate with various departments and external stakeholders for seamless implementation.
3. Automation:
   • Implement automation in data upload, processing, and underwriting capabilities.
   • Develop seamless processes to increase efficiency, reduce errors, and improve customer satisfaction.
4. Target Market Capability:
   • Support development of digital platforms tailored to the Saudi market with user-friendly interfaces and features catering to local preferences.
   • Implement localization features and integrate various payment gateways such as buy now pay later and Apple Pay.
   • Use predictive modeling to anticipate market trends and adapt strategies proactively.
   • Optimize platform performance across various devices, considering regional internet connectivity variances.
5. Regulatory Compliance and Governance:
   • Ensure adherence to all relevant Saudi Arabian regulations and Cigna’s global policies.
   • Stay updated on regulatory changes and adjust strategies accordingly.

Qualifications:

• Bachelor’s or Master’s degree in a related field.
• Minimum of 5-7 years of experience in Business/IT management, with a proven track record in digital transformation.
• Strong leadership and team management skills.
• Deep knowledge of the latest digital technologies and cybersecurity practices.
• Experience in the insurance or healthcare industry, preferably in the Middle Eastern market.
• Excellent project management and organizational skills.
• Fluent in English and Arabic.

Skills:

• Expertise in MS Office (Word, Excel, PowerPoint).
• Proficiency in Power BI or Qlik Sense is a plus.

About The Cigna Group

Doing meaningful work starts with a simple decision—our commitment to changing lives. At The Cigna Group, we’re dedicated to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services. Join us in driving growth and making a difference.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy), or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, or citizenship status.

If you require reasonable accommodation to complete the online application, please email: [e-mail]. Do not email this address for application updates or resume submissions, as responses will not be provided.