Operations Lead

Superpower; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Superpower is seeking an Operations Lead in San Francisco to scale the member experience operations. You will drive staffing models, process improvements, and vendor performance to support a growing member base and ensure reliable, high-quality service.

You will partner with leadership to diagnose problems, design scalable solutions, and implement changes that improve reliability, margins, and overall service quality as the business scales.

Qualifications

• Have 5+ years of relevant experience across operations, strategy and operations, consulting, or building a company, including at least two years in an operating role.
• AI-native: know how to use AI to investigate problems, automate workflows, and scale operations.
• Think in systems: understand how incentives, handoffs, tools, data, and process interact and redesign the system.
• Understand P&L impact: connect operational decisions to revenue, gross margin, cost-to-serve, and profit.
• Analytical and comfortable working with data to forecast demand, model capacity and costs, size opportunities.
• Able to investigate unfamiliar processes, find root causes, and carry solutions through implementation and measurement.

Responsibilities

• Improve blood draw operations, expand appointment availability, improve completion and reliability, and reduce errors.
• Strengthen diagnostic and vendor operations, evaluate partners, establish service standards, and manage performance and costs.
• Build workforce capacity and efficiency, forecast demand, model staffing needs, and increase productivity with AI/automation.
• Scale B2B operations with Customer Success to onboarding, activation, and ongoing delivery.
• Launch new operational capabilities, define pilots, secure vendors and staffing, and own performance after launch.
• Make operations more resilient with documented ownership and measurable performance.

Job description

If healthcare were built today, it would look completely different

Personalized, preventative, and easy to navigate. A health partner that helps you understand what’s happening in your body and what to do next.

That’s what we’re building at Superpower. Our ambition is to bring together testing, clinicians, and treatments into a healthcare experience people actually want to use.

About The Role

We’re hiring an Operations Lead to build and scale the operations behind Superpower’s member experience. Your work will focus on scaling the workforce and systems needed to support a growing member base, through projects such as improving blood draw reliability, diagnostic delivery, and vendor performance.

You’ll work closely with leadership to identify the most important problems, decide how to solve them, and own implementation. That could mean improving blood draw availability, building a staffing model for increased demand, or setting up the operations for a new service.

You’ll work with member success, clinical operations, product, engineering, and external partners. We’re looking for someone who can analyze a business problem, make a sound recommendation, and get into the details of making it work.

Success means more members receiving a reliable, high-quality experience, with service capacity, unit economics, and profitability improving as we grow. As you deliver, there is room to take on broader operational responsibility.

In this role, you will

• Improve blood draw operations. Expand appointment availability, improve completion and reliability, and reduce errors. Investigate where the experience breaks down and work with providers and internal teams to fix the underlying causes.
• Strengthen diagnostic and vendor operations. Improve the experience for members using specialty diagnostics, from ordering through completion. Evaluate partners, establish service standards, and manage performance and costs to improve reliability and margins.
• Build workforce capacity and efficiency. Forecast demand, model staffing needs, and improve how work is allocated across member success and clinical operations. Build systems and use AI and automation to increase productivity while maintaining service quality.
• Scale B2B operations. Partner with Customer Success to build repeatable processes for employer onboarding, employee activation, and ongoing service delivery. Make responsibilities and handoffs clear as the client base grows.
• Launch new operational capabilities. Own the setup for new services and delivery models, such as new blood draw modalities, prescription operations, or expansion of services like virtual appointments, advanced diagnostics, or specialty referrals. Define the pilot, secure the vendors and staffing, build the workflows, and stay accountable for performance after launch.
• Make operations more resilient. Turn successful improvements into repeatable processes with clear ownership, documentation, and performance measures. Strengthen the existing team’s capacity and make critical work less dependent on any one person.

You might thrive in this role if you

• Have 5+ years of relevant experience across operations, strategy and operations, consulting, or building a company, including at least two years in an operating role.
• Have personally built or improved a business operation, such as a service delivery process, vendor network, or workforce model. You can explain what you owned, the decisions you made, and the results.
• Are AI-native. You know how to use AI to investigate problems, automate workflows, and scale operations.
• Think in systems. You look past one-off fixes to understand how incentives, handoffs, tools, data, and process interact, then redesign the system so the same problem stays solved.
• Understand P&L impact. You can connect operational decisions to revenue, gross margin, cost-to-serve, and profit, and prioritize work based on business impact even when you do not directly own the P&L.
• Are highly analytical and comfortable working directly with data. You can forecast demand, model capacity and costs, size opportunities, and use operational data to decide where to invest or change the approach.
• Know how to investigate an unfamiliar process, find the underlying cause of a problem, and carry a solution through implementation and measurement.
• Can work effectively with frontline teams, technical partners, vendors, and leadership. You communicate clearly, secure decisions, and follow through on commitments.
• Move comfortably between setting direction and doing the detailed work yourself. You take responsibility for whether an operation works after it launches.
• Care about improving healthcare and understand that reliability, convenience, and clear communication shape a member’s experience.

Why join Superpower

There’s a lot here to build. You’ll work on problems that directly affect how the business grows and how members experience their healthcare.

You’ll get room to make decisions, see the consequences, and take on bigger things as you deliver. If you want to build a company of your own one day, there’s plenty here to learn by doing.

If a particular project came to mind while reading this, we’d love to hear about it. Tell us what you built, what you personally owned, and what happened.

About Superpower

Superpower is a new health system on a mission to extend and enhance human life.

We started with lab testing, then data aggregation / digital twin, then an AI doctor, and now peptides.

Over the past 6 months, we have grown 10x whilst halving CAC. Now we are gearing up for hyper growth.

You can find more about us below:

• superpower.com/series-a
• Superpower Overview
• Culture at Superpower

Company Philosophies

• We are all here to genuinely do our life’s best work
• Insanely high talent bar, never settling. A players only (see Steve Jobs)
• We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first
• We aim to set the gold standard for team health culture on the planet — live the ethos!

Investors

• Forerunner (Top consumer healthcare VC in the world; early board members of Hims and Oura; Kirsten, founder of Forerunner, led our Series A)
• 8VC (leading health and bio investor)
• Evan Moore (Founder of Doordash; Partner at Khosla Ventures)
• Cyan Bannister (early investor into Uber and SpaceX, former partner at Founder’s Fund, regarded as one of the top angels in the world)
• Balaji Srinivasan (ex-Coinbase CTO and angel, ex-General Partner at a16z)
• Arielle Zuckerberg (active angel, tech leader, relatively famous brother)
• Cameron & Tyler Winklevoss
• Susa Ventures (tier 1 healthcare VC)
• Bond Capital (General Partner Jay Simons' early-stage fund within Bond)
• Long Journey Ventures (investor in Uber, Notion, Loom, affirm etc.)
• Influencers
  • Shaan Puri (angel and podcast host of my first million)
  • Brooke Monke (50 million followers across socials)
  • Logan Paul
  • Steve Aoki
  • Justin Mares (founder of Truemed)
  • Giannis Antetokounmpo
  • Kylian Mbappé

We’re proud to be a global team and welcome talent from around the world. We offer visa sponsorship and can support relocation to the United States for the right candidates. Much of our team is international, and we’re committed to building a team of top-tier talent.