Operations Lead

Gateway Services Inc.; Napa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Gateway Services Inc. is seeking an Operations Lead to oversee day-to-day operations of the team in Napa, CA.

The role reports to the Operations Care Center Manager and includes troubleshooting basic machine performance and coordinating resources to ensure safe, efficient operations. Responsibilities include enforcing policies, meeting project timelines, handling cremation-related tasks, client communications, and supporting clinic relationships.

Qualifications

• Minimum 24 months in an Operations Team Member role or service industry.
• High School Diploma or equivalent.
• Valid Driver License required.

Responsibilities

• Follow policies, procedures and service systems to meet the goals of the department.
• Manage timelines for various projects, ensuring they are completed accurately and efficiently.
• Perform duties including loading/unloading crematoriums, processing cremains and quality control, paw prints.
• Shop maintenance, back up customer service rep/driver, client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required.
• Assisting and supporting CCM in their duties.

Skills

Independent work

Time management

Problem solving

Communication

Attention to detail

Team collaboration

Interpersonal skills

Education

High School Diploma

Driver License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Lead

Full Time Hourly Manual Labor Napa, CA, US

2 days ago Requisition ID: 7766

Salary Range: $25.00 To $27.00 Hourly

Job Overview

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Duties & Responsibilities

• Follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
• Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required
• Assisting and supporting CCM in their duties

Education, Training & Qualifications

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License by be required

Skills & Abilities

• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions.
• Demonstrated ability to plan, prioritize and execute activities and projects.
• Effective problem-solving and time management skills
• Effectively communicate, written and verbal
• High level of integrity and worth ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

Job Overview

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Duties & Responsibilities

• Follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
• Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required
• Assisting and supporting CCM in their duties

Education, Training & Qualifications

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License by be required

Skills & Abilities

• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions.
• Demonstrated ability to plan, prioritize and execute activities and projects.
• Effective problem-solving and time management skills
• Effectively communicate, written and verbal
• High level of integrity and worth ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

Monday - Friday 8am - 4:30 pm

40 hrs per week - OT required based on business need