Operations Lead

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Lead in Mountain View, CA to oversee day-to-day project operations and manage a hybrid team of six local specialists and three remote members. The role ensures CAPEX and OPEX activities run smoothly, aligns cross-functional efforts, and instills standard operating procedures across the project lifecycle.

The ideal candidate has 5+ years in project operations and strong leadership, financial governance, and change-management skills.

Qualifications

• 5+ years of experience in project operations, facilities management, capital project coordination, or PMO administration with leadership experience.
• Strong proficiency in Google Workspace, DocuSign, contract/PO management software, and procurement platforms.
• Financial acumen: tracking budgets, reviewing Task Orders/SOWs, change management, invoice alignment.
• Demonstrated leadership, cross-functional collaboration, and ability to manage a hybrid team.

Responsibilities

• Drive operational excellence and standardization across CAPEX and OPEX initiatives.
• Establish QA/QC protocols for funding requests and SOWs; guide PMO on policies and compliance.
• Support change management reviews; document design modifications with formal approvals.
• Audit operational outputs for data accuracy and regulatory compliance.
• Directly manage six local Operations Specialists and three remote team members; oversee workload and performance.
• Serve as POC for Client Finance; facilitate funding approvals and cross-team communication.

Skills

Project operations

Facilities management

Capital project coordination

PMO administration

Leadership

Cross-functional alignment

Vendor management

Financial governance

Communication

Tools

Google Workspace

DocuSign

Contract/PO management software

Enterprise procurement platforms

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Operations Lead is a critical leadership role responsible for overseeing day-to-day project operations and managing a hybrid global team consisting of six local Operations Specialists and three remote team members. This role ensures the seamless execution of administrative, financial, and logistical activities for Capital Expenditure (CAPEX) and Operational Expenditure (OPEX) projects. As a primary point of escalation, the Operations Lead aligns cross-functional efforts, monitors delivery metrics, and institutionalizes standard operating procedures to drive excellence across the project lifecycle.

Key Responsibilities

• Operational Excellence & Process Management: Drive operational alignment and consistency across the team. Implement best practices to enhance efficiency in the execution of both CAPEX and OPEX initiatives, ensuring standardized workflows are maintained.
• Financial Governance & Oversight: Establish and maintain rigorous QA/QC protocols for all funding requests and Task Order submissions. Serve as the Subject Matter Expert (SME) for financial operations, providing guidance to the broader Project Management team on policies and compliance.
• Design Control & Scope Management: Support Change Management project reviews to evaluate scope impacts and cost implications. Ensure all design modifications adhere to project objectives and are documented through formal approval channels.
• Data Integrity & Compliance Auditing: Conduct structured audits of operational outputs to ensure absolute data accuracy and financial compliance. Validate that all team activities align with established standard operating procedures and regulatory requirements.
• Team Leadership & Mentorship: Directly manage and mentor a hybrid team of six local Operations Specialists and three remote team members. Oversee strategic workload distribution, professional development, and performance management to ensure high-quality delivery.
• Stakeholder Liaison: Act as the primary Point of Contact (POC) for the Client Finance team. Facilitate funding approvals, resolve complex financial issues, and maintain transparent communication between project teams and executive stakeholders.

Qualifications and Skills

Experience: 5+ years of experience in project operations, facilities management, capital project coordination, or PMO administration, with demonstrated leadership or supervisory experience.

Technical Skills: Advanced proficiency in Google Workspace, DocuSign, contract/PO management software, and enterprise procurement platforms (e.g., Total Bid).

Financial & Administrative Acumen: Strong background in tracking project budgets, review of Task Orders/SOWs, change management, and invoice alignment.

Leadership & Communication: Strong interpersonal skills with a track record of driving cross-functional alignment, vendor performance, and team accountability.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 135,000.00 – 165,000.00 USD per year

Location: On-site –Mountain View, CA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.