Operations Lead

Hilltop Securities Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Hilltop Securities Inc. is seeking an Operations Lead in Dallas, Texas, responsible for overseeing various tasks in the Operations department after opening accounts or processing trades. The ideal candidate will monitor tasks, train new hires, and ensure excellent client experience.

Applicants should have three to five years of back office Operations experience and a high school diploma. Proficiency in Microsoft Excel and strong analytical skills are essential for success in this fast-paced environment.

Qualifications

• Three to five years back office Operations experience.
• Series 99 or Series 7 within 6 years of hire.
• Ability to work flexible shift assignments.

Responsibilities

• Monitor and verify tasks for processing accurate work.
• Train new hires and assist existing staff.
• Provide detailed analysis of client issues.

Skills

Customer focused with strong interpersonal skills

Proficiency with Microsoft Excel

Strong analytical skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Excel

FIS

Job description

The Operations group is a collection of sub-departments which is responsible for everything after an account is opened or a trade occurs. The Operations group's responsibilities include opening customer accounts, account maintenance, receiving and delivering money and securities to customers, and many more. HilltopSecurities is currently looking to hire an Operations Lead in Dallas, Texas. The Team Lead helps in monitoring and verifying various tasks for the group responsible for processing timely and accurate work as well as be resource for more complex transactions.

Responsibilities

• Works under limited supervision and with experience and knowledge of procedures to process a greater variety of complex transactions.
• Responsible for non-routine escalations by drawing on multiple information sources and understanding multiple effects of an issue. May be responsible for approving requests.
• Train new hires and go to person for existing staff when Supervisor/Manager is not available.
• Other related duties and projects as assigned by department Manager.
• Provide detailed analysis, triage and tracking of client issues reported via email, phone and/or service center.
• Ensure an excellent client experience by providing dedicated, timely and efficient communication regarding the impact, current status and next steps of issues being researched.
• Act as a liaison between the client and internal departments in facilitating issue resolution.
• Manage multiple client concerns and inquiries in a dynamic environment.
• Establish strong understanding of clients' business and processes to better assess areas of improvement or opportunities for additional application training.
• Build and maintain client relationships and maintaining superior levels of client satisfaction.
• Review and audit user entitlements and provisioning on a quarterly basis.
• Assist in developing product-focused expertise within the team.
• Perform data analysis and operation metrics.
• Commit to learning & developing yourself to better Operations as a whole.

Qualifications

• High school diploma or equivalent
• Three to five years back office Operations experience with specific department experience (ex. Reorg, Mutual Funds, Dividends, etc.)
• Series 99 or successful completion of Series 7 within 6 year of hire
• Customer focused with strong interpersonal and communication skills
• Proficiency with Microsoft Excel, Word, Outlook and back office systems (experience with FIS a plus)
• Detail oriented with the ability to prioritize workload to meet daily deadlines
• Quick learner, team player with ability to work well in fast paced environment
• Strong analytical skills
• Able to work additional hours and/or flexible shift assignments when needed

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.