Operations Lead

EPITEC; Chicago (IL); On-site; Full time

Job summary

A leading company in the insurance industry seeks an Operations Lead in Chicago, IL. This role involves coordinating with various teams to enhance efficiency and performance. The ideal candidate will have a Bachelor’s degree and significant experience in finance or operations. Responsibilities include leading transformation initiatives and supporting onboarding strategies.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5-7 years of experience in finance, communications, or operations.
• Ability to understand key drivers of success and performance.

Responsibilities

• Deliver results through coordination and execution.
• Lead key change and transformation initiatives.
• Develop strategies for onboarding.

Skills

Project Management

Organizational Skills

Communication

Education

Bachelor’s Degree

Tools

MS Office

Job description

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This range is provided by EPITEC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$44.00/hr - $48.00/hr

Direct message the job poster from EPITEC

The Operations Lead reports to the NA CRS Operations Manager II and is responsible for delivering optimal results through the successful deployment and execution of initiatives supporting NA CRS, particularly around the 3x3 execution. Daily activities will be guided by one of four Client Service Delivery or Training Leaders to execute regionally. These FTCs will engage with field colleagues to support certificate center utilization, onboarding, and communication across 1,000 field colleagues. The role focuses on hitting and measuring targets related to utilization, onboarding, and overall performance to meet business objectives. The Operations Lead will play a key role in driving change within US sub-regions, requiring a detailed understanding of the business and internal processes to enhance efficiency and performance.

Responsibilities:

• Partner with the NA CRS Operations Manager II and the Client Service Delivery Organization to deliver results through coordination and execution.
• Provide tracking support to the Operations Manager as needed.
• Support the Account Specialist and CRS COO organizations in achieving 3x3 objectives.
• Collaborate with the Transformation Team to define roles and foster partnership.
• Lead key change and transformation initiatives identified by senior management.
• Escalate and resolve system limitations, challenges, or resistance to change around onboarding and utilization.
• Develop and support strategies for 2026 onboarding, incorporating lessons learned from 2025.

Qualifications:

• Bachelor’s Degree.
• 5-7 years of experience in finance, communications, or operations.
• Strong project management, organizational, and communication skills.
• Ability to understand key drivers of success and performance.
• Proficient in MS Office, especially Excel (Pivot Tables, Vlookups).
• Experience working in a complex global matrix environment.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• Insurance

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Inferred benefits from the description

Medical insurance

Vision insurance

401(k)

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