Operations IT Analyst I (Remote)

Vericast; San Antonio (TX); On-site; USD 50,000 - 68,000; Full time

Job summary

A leading financial services firm located in San Antonio, Texas, is seeking an Operations IT Analyst I to execute IT operations processes and ensure stability in IT service delivery. The ideal candidate will have a B.S. in Computer Science, along with a year of experience in IT, with knowledge of IT Service Management tools. The position offers a salary range of $50,000 to $68,000. Applications are accepted until February 23, 2026.

Qualifications

• 1+ years of experience in an IT-related field required.
• ITIL v3 or v4 Foundations Certification preferred.

Responsibilities

• Execute IT infrastructure and application support tasks.
• Provide tier 1 troubleshooting and resolution services.
• Assist with engaging service delivery staff to restore service.

Skills

Knowledge of IT Service Management tools

Troubleshooting processes

Experience with IT Event Management tools

Knowledge of Windows Server 2010+

Proficiency with Microsoft Office

Strong verbal and written communication skills

Time management and project planning skills

Education

B.S. or B.A. in Computer Science

Tools

HP Service Manager

Service Now

Cherwell

CA Spectrum/Unicenter

SolarWinds

Control-M

Job description

Company Description

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data‑driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.

Job Description

The Operations IT Analyst I is responsible for executing IT operations processes to detect, elevate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the Operations IT Analyst I ensures the stability of IT service delivery across the enterprise. The analyst will also be responsible for executing scheduled processes and tasks in a timely fashion to meet contractual agreements.

Key Duties / Responsibilities

• Execute IT infrastructure and application support tasks according to documented procedures (40%)
• Execute IT operations processes to detect, elevate, and resolve incidents or potential incidents. Provide tier 1 troubleshooting and resolution services (20%)
• Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible (20%)
• Manage and maintain Standard Operating Procedures manuals (20%)

Qualifications

Education & Knowledge Required

• B.S. or B.A. in Computer Science preferred; 1+ years of experience in an IT‑related field required
• ITIL v3 or v4 Foundations Certification preferred

Experience / Skills / Abilities Preferred

• Demonstrate knowledge with IT Service Management tools (HP Service Manager, Service Now, Cherwell, etc.)
• Demonstrate documented troubleshooting processes
• Experience with IT Event Management tools (CA Spectrum/Unicenter, HP OM, SolarWinds, etc.)
• Knowledge of Windows Server 2010+, Mainframe (zOS, JCL), Control‑M job scheduling, storage or backup systems (IBM, EMC, etc.)
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Ability to work shifts including nights and/or weekends
• Strong verbal and written communication skills
• Collaborative, dynamic team player; interact at all levels
• Excellent time management, project planning and strategizing skills

Base Salary

$50,000-$68,000

Application Deadline

Applications will be accepted through February 23, 2026, after which the posting will be closed and no longer available for submissions.

At Vericast, we don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants with disabilities may request accommodations by contacting our Talent Acquisition team at [e-mail]. EEO is the law. To review your rights under Equal Employment Opportunity, visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.