Operations Investigation Assistant

Becker & Company; Northern (KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

PTO

401(k)

healthcare

other benefits

Job summary

Becker & Company in Bridgeville is seeking a dedicated Operations Investigation Assistant to support our investigative assignments across insurance claims. You will help ensure smooth operations, stay organized, and assist Case Managers and field investigators to deliver high-quality results.

This full-time role offers a hybrid schedule after a 90-day intro, a collaborative team environment, and a range of benefits.

Qualifications

• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Outlook, and basic data/video upload processes.
• Excellent organizational skills and a keen eye for detail.
• Ability to collaborate effectively with Case Managers and field investigators.
• A proactive attitude and a commitment to meeting deadlines.

Responsibilities

• Assist with reviewing investigative assignments and ensure adherence to client requirements.
• Help assign cases to field investigators based on geography, budget, and cost containment.
• Gather information for in-house investigations to facilitate successful case completion.
• Draft assignments with detailed instructions for investigators to follow.
• Maintain documentation of feedback on field investigator performance, communication, and timeliness.

Skills

Written & verbal communication

Microsoft Word

Outlook

Organizational skills

Deadline-oriented

Tools

Data/video upload processes

Job description

Becker & Company is seeking a dedicated Operations Investigation Assistant to join our dynamic team focusing to play a vital role in ensuring the smooth operation of our investigative assignments. We investigate all types of insurance claims including workers' compensation, suspected fraud, liability and aimed at mitigating expenses for our clients and delivering high-quality results. Are you highly organized, detail-oriented, and eager to support a dynamic investigative team?

Key Responsibilities

As an Assistant, you'll provide critical support to our Case Managers by:

• Assisting with the review of investigative assignments, ensuring adherence to specific client requirements.
• Helping to assign cases to field investigators based on geographic location, budgetary guidelines, and cost containment principles.
• Assisting in gathering information for in-house investigations to facilitate successful case completion.
• Writing the assignment providing the investigator with detailed instructions on how to complete the assignment.
• Maintaining documentation of feedback on field investigator performance, communication, and timeliness.

Requirements

• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Outlook, and basic data/video upload processes.
• Excellent organizational skills and a keen eye for detail.
• Ability to collaborate effectively with Case Managers and field investigators.
• A proactive attitude and a commitment to meeting deadlines.

Why Join Us?

You'll be part of a team that values excellence, professionalism, and a commitment to exceeding client expectations. Your role will directly impact the quality and efficiency of our investigative services, making you an integral part of our success.

If you're ready to grow in a fast-paced, supportive environment, this position, based in our Bridgeville office, offers a full-time commitment with the flexibility of a hybrid schedule after the 90-day introductory period. Join our team of dedicated professionals who enjoy their work and deliver exceptional results.

Benefits

• PTO
• 401(k)
• healthcare
• other benefits

Our policy is to provide equal employment opportunity to all qualified persons without regard to race, creed, color, religious belief, sex, age, national origin, ancestry, physical or mental disability, or veteran status.

Our internal office positions require extensive screening and background checks.

I understand that employment at this company is at will, which means that either I or this company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis.