Operations Intelligence Integrator

Cenith Innovations LLC; Sumter (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cenith Innovations LLC is seeking a Field Service Representative (FSR) Analyst in Sumter, South Carolina. This role involves deploying and maintaining an Army intelligence system using Palantir's platform.

You will provide training and support to analysts while ensuring successful technology implementation. Ideal candidates have 4+ years in field service, strong communication skills, and must hold a TS + SCI Eligible Clearance. Flexibility for travel is also required.

Qualifications

• 4+ years of experience in a related technical role, preferably defense or military.
• Familiarity with Army intelligence and targeting systems is highly desirable.
• Must be U.S. citizen and TS + SCI Eligible Clearance.

Responsibilities

• Provide desk-side training to analysts.
• Embed with user groups to understand workflows.
• Develop relationships with users at customer sites.

Skills

Field service support experience

Technical knowledge in computer systems

Troubleshooting skills

Communication skills

Ability to work under pressure

Tools

Palantir products

Job description

We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team to deploy and maintain an Army intelligence and targeting system. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir’s client’s user base while deploying cutting‑edge technology. You will work side‑by‑side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers’ continued success. Come help solve the world’s hardest problems.

Core Responsibilities

• Provide desk‑side training to analysts
• Train analysts/operators in a classroom setting
• Embed with user groups to deeply understand workflows
• Proactively develop relationships with users at customer sites and surface use‑case gaps
• Build initial dashboard products and assist users with building questions
• Remain current and up to date on latest platform features and capabilities
• Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
• Provide timely and detailed feedback to the Palantir engineering team about product
• Consistently communicate product or user issues to the Palantir team

What We Value

• 4+ years of experience in field service support or a related technical role, preferably within a defense or military environment.
• Strong technical knowledge and proficiency in computer systems, networks, and software applications.
• Familiarity with Army intelligence and targeting systems is highly desirable.
• Excellent problem‑solving and troubleshooting skills, with the ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end‑users.
• Ability to work independently and as part of a team, while managing multiple tasks and priorities effectively.
• Flexibility to adapt to changing project requirements and operational needs.

What We Require

• Prior hands‑on and relevant experience with Palantir products
• Ability to travel 25% of the time domestically and internationally as required
• (As required by U.S. Government contract) U.S. citizenship
• (As required by U.S. Government contract) TS + SCI Eligible Clearance

EEO Commitment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.