Operations & Growth Associate

Tricera LLC; Apex (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance bonus program

Health coverage stipend

Four-day workweek

Training for concealed carry

Job summary

A business technology company is seeking an Operations & Support Associate to enhance the onboarding process for sales agents and clients. Responsibilities include configuring payment terminals, troubleshooting tech issues, and providing administrative support. Ideal candidates are quick learners who can tackle challenges with resourcefulness and clarity. The role includes a performance bonus program, health coverage stipend, and a four-day workweek, fostering a casual yet high-performance environment.

Qualifications

• Comfortable working with technology and eager to learn systems.
• Resourceful and creative problem solver.
• Able to explain technical concepts clearly.
• Collaborative mindset with no ego, ready to pitch in.

Responsibilities

• Configure and deploy payment terminals based on client needs.
• Provide troubleshooting support for agents and clients.
• Update CRM and maintain accurate records.
• Agent & Client Support: be the friendly, knowledgeable point of contact for sales reps and business owners.
• Administrative Tasks: CRM updates and maintaining accurate records behind the scenes.

Skills

Tech-savvy

Problem-solving

Detail-oriented

Team player

Job description

Apex, United States | Posted on 09/13/2025

Tricera is a business technology company dedicated to leveling the playing field for entrepreneurs when it comes to transaction processing software and hardware.

Job Description

Tricera is on a mission to revolutionize credit card processing for small businesses across the country. We provide cutting‑edge payment solutions, white‑glove support, and innovative pricing models that eliminate transaction fees. Our small but mighty team is passionate, knowledgeable, and dedicated to making life easier for our agents and clients. We take what we do seriously—but we don’t take ourselves too seriously. If you thrive in a fast‑paced, no‑BS environment where you can truly make an impact, you might be the perfect fit.

What You’ll Do

As an Operations & Support Associate, you’ll be the go‑to person for our sales agents and merchants, ensuring smooth onboarding, troubleshooting, and overall success.

• Terminal File Builds & Setups
• You’ll configure and deploy payment terminals to fit our clients’ unique needs.
• Troubleshooting Issues
• When agents or clients run into tech hiccups, you’ll be the expert who helps them get back on track.
• Agent & Client Support
• You’ll be the friendly, knowledgeable point of contact for sales reps and business owners who need guidance.
• Administrative Tasks
• From CRM updates to maintaining accurate records, you’ll help keep things running smoothly behind the scenes.

Why You’ll Love It Here

• Direct Training from an Industry Expert
• Hands‑on training from someone who knows the payment processing world inside and out.
• As Tricera grows, so will your role and potential career path.
• Small, Focused, and Fun Team
• No corporate red tape. Just real people making a real impact.
• Casual but High-Performance Environment
• Wear what’s comfortable, but bring your A‑game.

Requirements

We don’t believe in unnecessary fluff or corporate jargon. Here’s what it takes to succeed in this role:

Tech‑Savvy & Quick Learner

You don’t need to be a programmer, but you should be comfortable working with tech and eager to learn our systems.

Problem‑Solver

When something breaks, you figure out how to fix it. You’re resourceful, persistent, and creative.

You know how to explain things clearly, whether it’s to a seasoned sales agent or a small business owner with zero tech experience.

Detail‑Oriented

The little things matter.

Team Player

We’re a tight‑knit team, and we all pitch in where needed. No egos, no drama.

At Tricera, we know that a great job is about more than just the perks—it’s about the experience, the people, and the opportunity to grow.

Performance Bonus Program:

Documented methodology and scoring system - you'll know how your bonus is calculated with transparent criteria to measure outcomes.

Health Coverage Stipend:

Apply amount to a marketplace plan, or alternative solutions like CrowdHealth

• We cover the cost of a concealed carry training course for all employees, reflecting our belief in personal freedom and responsibility
• Four‑day workweek (Monday through Thursday)
• Agent and Merchant referral program allows you to grow your income through direct impact on company performance