Operations Generalist (Southeast Asia)

Waterlily; San Francisco (CA); Remote; USD 75,000 - 90,000; Full time

Job summary

An innovative company is seeking a dynamic Operations Generalist to join a fast-growing team. This role offers the chance to wear many hats, from managing executive operations to crafting compelling marketing content. You'll thrive in a remote-first environment, collaborating with a mission-driven team dedicated to transforming long-term care planning. With a focus on measurable results and personal growth, this position is perfect for someone who excels in ambiguity and is eager to make a significant impact. Join us in shaping the future of care planning while enjoying the flexibility of remote work.

Benefits

Remote Work Flexibility

Performance Bonuses

Access to Founders

Rapid Skills Growth

Qualifications

• 2-5 years of experience in versatile roles, thriving in fast-paced environments.
• Excellent written and verbal communication skills in English.

Responsibilities

• Manage executive calendars and travel arrangements.
• Research and qualify B2B leads for sales outreach.
• Write marketing copy and manage content across platforms.

Skills

Project Management

Communication

Sales Support

Content Creation

Data Analysis

Education

Bachelor's Degree

Tools

HubSpot

Zapier

Notion

Google Sheets

Job description

Join to apply for the Operations Generalist (Southeast Asia) role at Waterlily

Join to apply for the Operations Generalist (Southeast Asia) role at Waterlily

We're looking for a versatile, impact-driven Generalist to join our fast-growing team at Waterlily. This is a high-ownership, high-growth opportunity for someone who thrives in ambiguity, moves fast, and wants to build novel best practices in sales, ops, content, and systems.

You'll be our Swiss-Army knife, jumping from coordinating executive ops one hour, to writing crisp marketing copy the next, to running lightweight outbound campaigns after that. If you've got grit, brains, and range, we'll give you the tools, mentorship, and mission to grow into a startup operator that any company would fight to hire.

We don't care about fancy job titles. We care about people who get important things done fast, even when no one has drawn the map yet.

Location: Remote

(Strong preference for teammates in the Philippines, Vietnam, or UTC-3 to UTC+8 Latin-America for easy overlap with U.S. Pacific hours)

About Us

Waterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending Americas multi-trillion dollar LTC cost curve.

Our Team & Culture

We've built a high-performance team culture based on three core principles:

Mission-Driven Excellence

• We're deeply committed to transforming how families prepare for long-term care
• Every team member genuinely believes in our mission and understands its importance
• We prioritize work that drives meaningful impact for our customers and company
  
  
  

Be a Potato: Growth & Resilience

• We embrace challenges and adapt quickly like potatoes that grow under any circumstances
• We make decisions swiftly while remaining thoughtful and open to iteration
• We focus on execution and results rather than just effort
• We value team members who show unlimited potential for growth and understanding
  
  
  

Radical Transparency & Support

• We practice direct, honest communication while maintaining empathy and respect
• Feedback flows freely in all directions from intern to leadership and back
• We begin meetings with brief check-ins to understand each other's context
• We create safe spaces for vulnerability and authentic collaboration
• We maintain high standards while supporting each other's growth and wellbeing
  
  
  

Our Founding Team

Youll be working closely with our founding team:

Lily Vittayarukskul, CEO

Patented inventor. Started college at 14, worked at NASA by 16, and led product and engineering at IoT medical startups before founding Waterlily.

Evan Ehrenberg, COO

Forbes 30 Under 30. Started college at 11, attended UC Berkeley and MIT, and later founded and sold a clinical trials SaaS platform before joining Waterlily.

Tim Chung, Founding Engineer & Data Scientist

Holds a Masters in Computer Science from UPenn and is completing a Data Science Masters at Georgia Tech. Background in machine learning, full-stack engineering, and startup teams.

How We Work

• We optimize for remote-first collaboration while maintaining high productivity
• We emphasize contextual decision-making and practical solutions
• We prioritize deep work and focused execution over unnecessary meetings
• We consistently validate that we're working on the highest-impact initiatives
• We maintain a healthy, growth-oriented mindset while pushing for exceptional results
  
  
  

About You

We're still under 30 people. Every new teammate moves the needle. You'll be our Swiss-Army knife, jumping from executive assistant work to sales outreach to polishing product-launch copy. Your superpower: getting important things done fast, even without a roadmap.

What Youll Likely Do (Week to Week)

Executive Ops

• Manage CEO calendars and travel
• Prep meeting briefs and handle loose ends
  
  
  

Sales Support / SDR

• Research and qualify B2B leads
• Draft personalized outreach and keep HubSpot organized
  
  
  

Content & Comms

• Write LinkedIn posts, one-pagers, and FAQs
  
  
  

Recruiting Coordination

• Post job roles, screen résumés, and schedule interviews
  
  
  

Process Scrappiness

• Automate tasks via tools like Zapier or ChatGPT
  
  
  

Data Digs

• Pull and analyze reports using Sheets, Notion, etc.
  
  
  

No two weeks look exactly the same, expect to juggle 3-4 of these lanes at any time.

You'll Excel Here If You...

• Thrive in ambiguity and fast-changing environments
• Write and speak excellent English
• Learn new tools and topics quickly
• Care about measurable results
• Are comfortable with no-code/low-code tools
• Can overlap 4-5 hours with Pacific Time
• Have 2-5 years of experience wearing many hats
  
  
  

Nice-to-Haves

• Experience working with U.S. clients or fintech/insurtech
• Familiarity with Figma or Canva
• Used LLMs to assist with writing or research
  
  
  

What Youll Get

• USD-denominated salary + performance bonuses
• Access to founders and full ownership of your work
• Rapid skills growth across operations, GTM, and content
• A mission-driven team thats changing lives
• Full remote flexibility no commuting ever
  
  
  

How We Hire

• Quick application (resume + short cover note)
• 15-25 min intro video (prompt provided)
• 2-3 mini project tasks based on your strengths
• Team interviews (Justin, then Evan & Lily)
• Reference check & offer
  
  
  

Whole process typically 2 weeks

Apply

Email your resume and a short note about why this role excites you to:

[e-mail]

Use the subject line:

Generalist [Your Name]

Equal Opportunity Employer

Waterlily is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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