Operations Forecasting Supervisor

ISO New England Inc.; Holyoke, Northern (MA, KY); Hybrid; USD 168,000 - 180,000; Full time

Benefits offered by this job

Enhanced 401(k) and financial planning

Tuition reimbursement and professional

Onsite gym wellness program

Flexible work hours

Relocation assistance

Free coffee at onsite café

Employee networks

Job summary

ISO New England Inc. seeks an Operations Forecasting Supervisor to lead a specialized team of Forecasters and Data Scientists supporting real-time Control Room Operations.

The role ensures accurate system demand, weather, and VER forecasts guiding Day-Ahead and Real-Time markets and energy settlements across New England. The position oversees 365‑day forecasting operations, ensuring coverage for all shifts including weekends and holidays, and collaborates with Operations Management, IT, and

Qualifications

• Bachelor’s degree in Engineering or a related discipline required; advanced degree preferred.
• 5+ years of experience in power system operations and/or forecasting.
• Strong knowledge of ISO New England Market Rules, Operating Procedures, and related processes desirable.
• Experience with neural network modeling and probabilistic analysis.
• Demonstrated ability to lead, mentor, and develop a team of specialists.

Responsibilities

• Evolve forecasting methodologies to address increasing system complexity, including probabilistic forecasting techniques.
• Lead production of accurate, timely system demand forecasts for New England.
• Deliver hourly demand forecasts across intraday, day‑ahead through six days, and 21‑day outlooks.
• Monitor and validate demand and VER forecasts; identify root causes and implement actions.
• Provide reporting for operations, events, and executive updates.
• Coach and develop Forecasters and data scientists to improve accuracy and continuity.
• Maintain forecasting procedures and training materials.

Skills

Power systems operations

Forecasting

Leadership

Neural network modeling

Probabilistic analysis

Education

Bachelor’s degree in Engineering or related discipline

Advanced degree preferred

Job description

ISO New England is seeking a Operations Forecasting Supervisor to lead a highly specialized team of Forecasters and Data Scientists supporting real-time Control Room Operations. This role is critical to ensuring accurate system demand, weather, and Variable Energy Resource (VER—wind and solar) forecasts that directly inform Day-Ahead and Real-Time market operations and energy settlements across New England.

The Supervisor collaborates closely with Operations Management, Forecasters, System Planning load modelers, IT partners, and project teams to advance forecasting capabilities while maintaining strict operational accuracy and reliability standards.

Forecasting is a 365-day operation, and this leader ensures full coverage for all forecasting processes, including weekends and holidays.

What we offer you:

• A stable, mission-driven workplace where your impact truly matters
• A highly engaged work environment that values inclusion, collaboration, and employee safety and wellbeing
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including:

• Enhanced 401(k) and financial planning support
• Tuition reimbursement and professional development
• Wellness programs, including an onsite gym
• Flexible work hours
• Employee Business Networks

• • Free coffee at our onsite café
• Distance-based relocation assistance available

How you will make an Impact

• Evolve forecasting methodologies to address increasing system complexity, including the implementation of probabilistic forecasting techniques.
• Lead the production of accurate, timely New England system demand forecasts in alignment with corporate, operational, and ISO‑NE procedures, ensuring 100% on‑time compliance.
• Deliver hourly demand forecasts across multiple horizons: intraday, day‑ahead through six days, and 21‑day outlooks to support energy reliability assessments.
• Monitor and validate demand and VER (wind and solar) forecasts; identify root causes of errors and implement corrective actions.
• Support forecasts used for system security analysis, Day‑Ahead market clearing, Real‑Time Operations, and energy market settlement.
• Identify research opportunities and guide continuous improvements in demand and VER forecasting.
• Plan and manage forecasting initiatives and projects from concept through implementation.
• Provide operational, event‑driven, and executive reporting; deliver clear updates during normal operations and major system events.
• Coach, train, and develop Forecasters and other stakeholders (System Operators, Energy Analysts, and market participants) to improve accuracy, shift continuity, and process outcomes.
• Maintain and enhance forecasting procedures, documentation, and training materials.

What you need to be successful

• Bachelor’s degree in Engineering or a related discipline required; advanced degree preferred.
• 5+ years of experience in power system operations and/or forecasting.
• Proven ability to deliver accurate, timely work under strict deadlines and operational constraints.
• Strong knowledge of ISO New England Market Rules, Operating Procedures, and related business processes highly desirable.
• Solid understanding of power system operations principles and electric demand behavior.
• Experience with neural network modeling and probabilistic analysis.
• Strong organizational and documentation skills.
• Demonstrated ability to lead, mentor, and develop a team of specialized data scientists and forecasters.
• Exceptional written and verbal communication skills with the ability to convey complex technical information to both technical and non‑technical audiences.
• Effective stakeholder engagement skills, including collaboration with Control Room Operators and Market Participants.
• Ability to make sound decisions under tight time constraints with limited or incomplete information.
• Demonstrated judgment and composure in high‑impact operational scenarios.

This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

The expected salary range for this position is $168,000 - $180,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.

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