Operations Floater I

A Hiring Company; Greenville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Physicians East, P.A. is seeking an organized Referral Coordinator to manage referrals, authorizations, and patient notifications across multiple offices.

The role demands excellent interpersonal and written communication, attention to detail, and experience with NextGen and Centricity EMR. You will schedule procedures, maintain provider calendars, assist with no-show and recall reports, answer multi-line calls, and support staff during high-volume periods while upholding confidentiality and

Qualifications

• Excellent interpersonal communication abilities and a professional demeanor with patients, staff, and physicians.
• Strong organizational skills with meticulous attention to detail and motivation.

Responsibilities

• Schedule and coordinate outgoing referrals to offices inside and outside Physicians East.
• Complete and send Referral Appointment Authorizations to Manage Care Representative.
• Notify patients of referred appointment date and time; coordinate and schedule follow-ups.
• Verify that appointments are kept and report to referring provider.
• Serve as backup to administrative staff at the Arlington location during high-volume periods.
• Assist with Aledade reports, no-shows, and recalls.
• Answer multi-line phones, transfer calls, operate a fax machine.
• Schedule hospital procedures and handle new patient paperwork.
• Maintain provider schedules, including vacation requests.
• Contribute to team workflow and participate in meetings and education programs.
• Maintain confidentiality and comply with safety and compliance training.

Skills

Interpersonal communication

Organizational skills

Attention to detail

Tools

NextGen

Centricity EMR

Job description

Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.

• Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, patients, and the public.
• Must possess strong organizational and excellent communication skills as well as being highly motivated and detail oriented.

COMPUTER SOFTWARE UTILIZED: NextGen and Centricity EMR.

Candidate requirements

• Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.

• Complete and send Request for Referral Appointment Authorizations to Manage Care Representative.
• Notify patient of referred appointment date and time.
• Coordinate and schedule patient follow-up appointments.
• Follow through to verify appointment was kept and report to referring provider.
• Serve as backup to all administrative staff at the Arlington location for your assigned area during high volume workdays, scheduled staff vacations and/or call outs. (Appointment Coordinator, Referral Specialist, Reception, Unit Secretary)

• Assist in working Aledade, no-show and recall reports for your assigned area.
• Answer multi-line phones, transfer calls, and successfully operate a fax machine.
• Schedule and coordinate hospital procedures for providers.
• Send out and review new patient paperwork with patients.
• Maintain the providers schedules within the department. Ensure that schedules accurately account for providers vacation requests.

• Work as a contributing member of a team to keep departments running smoothly.
• Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
• Adhere to department and company policies.
• Attend safety classes and compliance training as offered by Physicians East, P.A.
• Always maintain confidentiality.

• Participates in educational activities, as necessary.
• Attends required meetings and participates in committees as requested.
• Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
• Performs related work as required.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status.

Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment.

Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process.

Contact HR Office at 252-413-6368 or email [e-mail]

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.