Operations Feasibility Specialist (ATL/NYC)

Shake Shack; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hospitality brand in Atlanta is seeking a Specialist, Ops Feasibility to support operational testing of new menu items and equipment. This role involves collaboration with Culinary, Supply Chain, and Operations to ensure successful implementation of new processes. Candidates should have 2–4 years of relevant experience and a Bachelor's degree or equivalent. Shake Shack offers a fun environment, competitive benefits, and opportunities for growth.

Benefits

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Medical, Dental, and Vision Insurance

401k Plan with Company Match

Paid Time Off

Development and Growth Opportunities

Qualifications

• 2–4 years of relevant work experience required.
• Candidate must have precise hand/eye coordination.
• Ability to lift/push objects weighing over 10 lbs.

Responsibilities

• Communicate objectives and success metrics for tests.
• Execute testing and implementation timelines.
• Document process steps for SOP documentation.

Skills

Restaurant experience

Knowledge of food safety practices

Education

Bachelor's degree or relevant experience

Tools

Food Safety Certification

Job description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learningopportunitiesandthe chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Specialist, Ops Feasibility supports operational testing processes for new menu items, ingredients, equipment, and culinary procedures. This role ensures all aspects are validated and considered before full system implementation, working closely with Culinary, Supply Chain, Ops Services, Ops Innovation, and Field Operations.

*Prioritizing candidates in commutable distance to NYC & ATL Support Center*

Responsibilities

• Communicate purpose, scope, objectives, and success metrics for tests.
• Execute testing and implementation timelines with cross-functional teams.
• Document process steps and determine media needs for SOP documentation.
• Execute Ops Feasibility tests, gather feedback, and provide reporting.
• Validate recipes and ensure all SOPs are accurate and current.
• Provide documentation to the Ops Services team for training materials.
• Coordinate and communicate test details with Shacks, Operations, Marketing, Supply Chain, and Culinary.
• Complete New Menu Item information sheets in preparation for approval tastings.

Knowledge, Skills, and Abilities

• Restaurant experience.
• Knowledge of food safety practices.

Requirements - Education, Experience, Physical, and Competencies

Education

• Bachelor's degree or relevant experience.

Certifications

• Food Safety Certified.

Work Experience

• 2–4 years of relevant experience.

Physical Requirements

• Precise hand/eye coordination.
• Basic keyboarding or repetitive motions.
• Operation of heavy equipment or vehicles.
• Lifting/pushing objects weighing over 10 lbs.
• Climbing and working in awkward or cramped positions.

Benefits at Shake Shack

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.