Operations Execution Manager, CBCS

EverBank; Irvine (CA); On-site; USD 119,000 - 161,000; Full time

Job summary

EverBank, N.A. is seeking an Operations & Execution Manager within the CBCS group to drive operational excellence across commercial and business banking client services.

The role leads strategic initiatives, onboarding, servicing, and risk management, coordinating with multiple teams to ensure scalable, well-controlled client delivery. The position focuses on training, change management, remediation, and governance while guiding performance through SLAs, KRIs, and procedures.

Qualifications

• 10+ years of experience in operations management within business or commercial banking.
• Leadership experience including coaching and managing operations teams.
• Experience driving process improvements and operational efficiencies.

Responsibilities

• Partner with CBCS leadership to guide operational effectiveness and execution priorities.
• Lead end-to-end execution of strategic CBCS initiatives affecting banking operations.
• Drive process redesign, automation opportunities, and workflow optimization.
• Oversee readiness activities for business changes and system implementations.
• Lead remediation programs for audits, regulatory findings, and control deficiencies.
• Establish KPIs, SLAs, and KRIs to monitor performance and risk.
• Develop operating procedures, training materials and governance docs.
• Manage multiple concurrent initiatives with cross-functional teams.

Skills

Leadership

Operations management

Process improvement

Cross-functional collaboration

Education

University degree preferred

Job description

The Operations & Execution Manager within the Commercial & Business Client Services Group (CBCS) is responsible for driving operational excellence, execution discipline, and continuous improvement across Commercial, Business & Specialty Banking. This role ensures the successful implementation, operationalization, and sustainment of strategic initiatives that support commercial banking clients, deposit operations, treasury solutions, client onboarding, servicing, and operational risk management. The position provides leadership across process optimization, operational readiness, training strategy, change management, and remediation activities while serving as a trusted advisor to CBCS leadership. The role partners closely with Commercial & Specialty Banking, Retail Banking, Treasury Management, Operations, Risk, Compliance, Technology, and Product teams to ensure efficient, scalable, and well-controlled client service delivery. In addition, this role owns the CBCS operational training framework, ensuring teams are equipped to support evolving business needs, commercial banking products, regulatory expectations, and client experience standards.

Key Responsibilities And Duties

• Serve as a strategic operations partner to CBCS leadership and Commercial & Specialty Banking stakeholders, providing guidance on operational effectiveness, process improvements, risk management, and execution priorities.
• Lead the end-to-end execution of strategic initiatives impacting CBCS operations, including deposit products, treasury management services, client onboarding, servicing, and operational support functions.
• Drive operational excellence through process redesign, automation opportunities, workflow optimization, and simplification efforts that improve efficiency, scalability, control effectiveness, and client experience.
• Oversee operational readiness activities for business changes, including process transitions, organizational changes, policy updates, system implementations, and control enhancements.
• Lead and manage remediation programs related to audits, regulatory findings, risk issues, operational losses, and control deficiencies, ensuring sustainable corrective actions are implemented and maintained.
• Establish and monitor operational performance metrics, service-level agreements (SLAs), productivity measures, and key risk indicators (KRIs) to identify trends and drive performance improvements.
• Develop and maintain operating procedures, job aids, training materials, and governance documentation that support high-quality execution and compliance with applicable policies and regulations.
• Manage multiple concurrent initiatives and operational priorities while coordinating cross-functional teams to achieve targeted business outcomes.
• Identify operational risks, dependencies, gaps, and resource constraints; develop mitigation strategies and provide actionable recommendations to CBCS leadership.
• Champion a culture of continuous improvement, accountability, client focus, and operational excellence across CBCS.

Minimum Qualifications

• 10+ years of experience in operations management within business banking and/or commercial banking.
• Demonstrated leadership experience, including leading, coaching, developing, and managing operations teams.
• Experience driving process improvement initiatives and implementing operational efficiencies.

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Educational Requirements

• University (Degree) Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8PL

Posting End Date

9/14/26

$118,900 - $160,800 ,,

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers

Qualifications

EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

Additional Company-provided Benefit Options (subject To Plan Terms)

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance