Operations Excellence Lead, Pet Insurance - REMOTE

Nationwide; California; Remote; USD 90,000 - 130,000; Full time

Job summary

Nationwide is seeking a Consultant, Process Improvement on the Business Performance team in Operational Excellence. You will help the organization work smarter by identifying waste, removing redundant steps, and improving how work gets done.

You will partner with leaders across core functions to analyze processes, uncover root causes, and turn findings into practical changes that improve quality, reduce cost, and strengthen controls.

Qualifications

• Undergraduate degree in business, mathematics or related field preferred.
• Process-related certifications preferred. Insurance-related courses like CPCU/CPU/LOMA preferred.

Responsibilities

• Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes.
• Manages day-to-day operations of business and systems processes, including process-related tools and lifecycle stages.
• Consults with executives, customers and core business functions on process redesign and/or re-engineering initiatives through continuous improvements.
• Mentors, educates and trains others on the use of process design techniques, methods and tools.
• Initiates, develops and maintains collaborative relationships with vendors, partners to support process plans.

Education

Undergraduate degree in business, mathematics or related field

Job description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we' re looking for associates who are passionate about delivering extraordinary care.

As a Consultant, Process Improvement on the Business Performance team in Operational Excellence, you will help the organization work smarter by making it easier to identify waste, understand why problems occur, remove redundant steps, and improve the way work gets done. You will partner with leaders and business partners across core functions to analyze complex business and systems processes, uncover root causes, and turn findings into practical changes that improve quality, reduce cost, strengthen controls, and support more efficient operations. Your work will influence multiple business units and create measurable value beyond a single project.

This role is ideal for someone who enjoys bringing clarity to complexity and leading through influence. You will guide process redesign and improvement initiatives, facilitate root-cause analysis, evaluate current workflows and tools, and recommend where to simplify, standardize, redesign, or eliminate work. By helping teams solve problems at their source - not just treat symptoms - you will create improvements that last and free time and resources for higher-value work.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.

Job Description

Key Responsibilities

• Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.
• Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
• Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.
• Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
• Mentors, educates and trains others on the use of process design techniques, methods and tools.
• Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.
• Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
• Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
• Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.
• May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager/Director and does not have direct reports.

Typical Skills and Experiences

• Education: Undergraduate degree in business, mathematics or related field preferred.
• License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
• Experience: Typically, eight