Operations Engineer, Tech Foundations

Airbnb; United States; Remote; USD 19,000 - 31,000; Full time

Job summary

Airbnb is seeking an Operations Engineer to apply AI in observability and automation. You will triage tickets, automate recurring issues, and build self-healing monitoring with AI-enabled insights. The role emphasizes hands-on coding and cross-team collaboration.

The position centers on AI-driven dashboards, incident management, and scalable runbooks across global tools and cloud platforms. Remote India work is supported with occasional office attendance.

Qualifications

• 3+ years of experience with observability and metrics tooling.
• 3+ years working with data querying and pipelines.
• Working knowledge of network fundamentals and hardware.
• Experience with Infrastructure as Code.
• Hands-on experience with CI/CD and automation tooling across AWS, GCP, or Oracle Cloud.
• Comfort working in ticket/workflow-driven environments using Jira and Confluence.
• Experience supporting enterprise SaaS tools and SSO/identity integration is a plus.

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect.
• Participate in on-call and incident response rotating schedule, including weekends, documenting issues in real time.
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health and data quality.
• Use AI-assisted tools to speed up triage, root-cause analysis, scripting, and documentation.
• Write and maintain code to automate operational workflows in Python, Go, JavaScript, TypeScript, Bash.
• Partner with global stakeholders to drive issues to resolution.

Skills

Observability tooling

Data pipelines

CI/CD automation

Jira/Confluence

Tools

Prometheus

Grafana

Datadog

ElasticSearch

SQL

Airflow

Trino

SQS

Jenkins

ArgoCD

GitHub Actions

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.

The Difference You Will Make:

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escape. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.

A Typical Day:

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation - while knowing when a problem needs hands-on judgement instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Your Expertise:

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Your Location:

This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.