Operations Engineer — Production Reliability & Automation

ING Americas; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k savings plan

Paid time off (PTO)

Commuting & fitness subsidies

Job summary

ING Americas is seeking an Operations Engineer (Associate) in New York to ensure stability, reliability, and efficiency across critical applications. This role blends hands-on operations with continuous improvement, requiring leadership to drive resiliency and automation.

The candidate will work within a small Application Engineering team, partnering with developers and stakeholders to reduce risk and improve service quality while maintaining compliance with regulatory requirements.

Qualifications

• 3-4+ years of experience in Application Support, Operations Engineering, DevOps, SRE, or related role.
• Experience supporting business-critical apps in a financial services environment.
• Strong experience managing incidents, problems, changes, releases, and DR exercises.

Responsibilities

• Own day-to-day operational activities for supported applications.
• Lead incident resolution, problem management, and root cause analysis.
• Manage and support changes and releases per change management processes.
• Coordinate and execute Disaster Recovery and Business Continuity testing.
• Monitor application health, availability, performance, and capacity.
• Ensure processes comply with risk, security, audit, and regulatory requirements.

Skills

Incident management

Problem solving

Communication

Automation scripting

Tools

SQL

PowerShell

Python

CI/CD

Job description

ING Americas is seeking an Operations Engineer (Associate) in New York to ensure stability, reliability, and efficiency across critical applications. This role blends hands-on operations with continuous improvement, requiring leadership to drive resiliency and automation.

The candidate will work within a small Application Engineering team, partnering with developers and stakeholders to reduce risk and improve service quality while maintaining compliance with regulatory requirements.