Operations Engineer II — Banking Core Processing & Data Analytics

Desert Financial Credit Union; Phoenix (AZ); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Desert Financial Credit Union in Phoenix, AZ seeks an Operations Engineer II to improve customer experience through data collection, organization, analysis, and summarization to uncover process gaps in service delivery. You will ensure end-to-end solutions are defined and understood by IT and business users.

Required: a bachelor's degree or equivalent, 4+ years of experience, Linux skills, and strong reporting/SQL capabilities.

Qualifications

• Bachelor's degree in Computer Science or related field preferred, or equivalent experience.
• 4+ years of relevant work experience.
• 1+ years Credit Union or Banking processing experience.
• Proficiency in database queries, reporting, and system monitoring.
• Experience with Linux systems.
• Strong communication and presentation skills.
• Experience with MS Office suite.
• Knowledge of DB2, Oracle, SQL Server, PostgreSQL, or MySQL preferred.

Responsibilities

• Ensure daily job processing on the Core Processor to support business objectives.
• Monitor daily, weekly, monthly processes and job routines across enterprise applications.
• Administer enterprise scheduling and monitoring tools for the DSFCU computing environment.
• Manage and communicate escalation issues to senior engineering staff and IT Management.
• Provide management reporting to measure and demonstrate processes and job completion against SLAs.
• Provide on-call support for the DSFCU enterprise.
• Provide technical support for the core processing system during interruptions to service.
• Maintain maintenance activities for the Core Processor including data updates, end of day/month processing and ACH processing.
• Perform other job-related duties as assigned.

Skills

SQL queries

Reporting

System monitoring

Business communication

Linux knowledge

Microsoft Office

Presentation skills

Active listening

Education

Bachelor's degree in CS or related field

Tools

DB2

Oracle

SQL Server

PostgreSQL

MySQL

Job description

Desert Financial Credit Union in Phoenix, AZ seeks an Operations Engineer II to improve customer experience through data collection, organization, analysis, and summarization to uncover process gaps in service delivery. You will ensure end-to-end solutions are defined and understood by IT and business users.

Required: a bachelor's degree or equivalent, 4+ years of experience, Linux skills, and strong reporting/SQL capabilities.