Operations: Engagement Manager - ONSITE

Abhito Llc; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Abhito Llc is seeking its first Engagement Manager for an AI-native consumer intelligence platform. You will own post-close enterprise relationships, drive account growth, and build the engagement management practice from the ground up, delivering outcomes end-to-end.

This is a high-ownership, client-facing role requiring a builder mentality and experience with senior stakeholder management. You will collaborate with brand teams to translate consumer insights into actionable strategies.

Qualifications

• 5–8 years in client-facing consulting or strategy with consumer brands
• Experience: MBB/Big 4 or boutique consumer firm
• Managed teams of analysts or consultants
• Experience with VP/C-level relationships
• Translate data into business strategy, not just reporting
• Builder mindset in early-stage environment
• Comfort with product analytics tools like PostHog

Responsibilities

• Own post-close client relationship and drive account growth
• Develop case studies translating insights into brand strategy
• Monitor product usage and diagnose adoption risks
• Identify expansion opportunities within accounts
• Build the Engagement Manager (EM) practice from scratch

Skills

Client-facing

Strategy

People management

Brand building

Analytics literacy

Education

Bachelor's degree

Tools

PostHog

Job description

Our client is a fast-growing AI-native consumer intelligence platform working with Fortune 500 brands including GAP, Boston Beer, and Harley-Davidson. They are seeking their first Engagement Manager to own post-close enterprise relationships, drive account growth, and build the engagement management practice from scratch.This is a high-ownership, client-facing role for a seasoned consultant who is ready to stop making recommendations that disappear into a void and start owning outcomes end-to-end.

What You'll Do

• Get roped into accounts during the pilot period alongside Brand Account Managers, then own the full client relationship post-close
• Develop case studies that demonstrate how the platform translates consumer insight into actionable brand strategy
• Monitor product usage data via PostHog and analytics tools to diagnose adoption risks and drive activation
• Identify and execute expansion opportunities within accounts — growing from pilot teams to company-wide rollouts
• Build the EM practice and processes from scratch — if it doesn't exist yet, you're creating it

Key Requirements

• 5–8 years in client-facing consulting or strategy serving consumer brands or retailers — CPG, food & bev, beauty, or retail
• MBB, Big 4, or boutique consumer firm background
• Has managed teams of analysts or consultants — led engagements with people reporting to them
• Experience building relationships with VP and C-level stakeholders at large brand organizations
• Experience with account expansion, renewals, or growing client relationships over time preferred
• Ability to translate consumer data and insights into actionable business strategy — not just reporting, but driving decisions
• Builder mentality — comfortable creating processes in an early-stage environment without direction
• Comfortable learning product analytics tools like PostHog to monitor usage and diagnose account health
• Degree demonstrating academic rigor and high performance