Operations & Enablement Analyst

globalcareers-ventrahealth; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health is seeking an Operations & Enablement Analyst to design, implement, and maintain onboarding processes, systems, and reporting infrastructure. You will build automations, dashboards, and client communications across Monday.com, HubSpot, and Service Desk platforms to ensure accurate data, proactive notifications, and scalable operations.

You will support leadership by executing system builds, automations, reporting, and process documentation to help the onboarding team operate

Qualifications

• Bachelor’s degree in healthcare or IT-related field preferred.
• 3+ years experience in healthcare operations, onboarding, business operations, or project coordination.
• 1+ year experience with workflow automation tools (Monday.com, HubSpot, Jira, Asana, or similar).
• Experience with healthcare revenue cycle, customer onboarding, or client implementation is a plus.

Responsibilities

• Own and maintain HubSpot automation workflows, databases, and client profile data.
• Build and manage Monday.com automations, workflows, and board configurations.
• Develop and maintain Service Desk ticketing automations and integrations.
• Troubleshoot system issues and elevate complex problems to manager.
• Develop and send timely client notifications for new sales, go-live changes, ramp downs, and key milestone updates.
• Develop and maintain real-time dashboards in Monday.com, HubSpot, and Service Desk.
• Build reporting views for milestones, risks, capacity, project health, and delivery performance.
• Distribute weekly/monthly reports and dashboards to stakeholders.
• Extract and analyze onboarding data to identify trends and bottlenecks.
• Assist in developing, organizing, and maintaining SOPs, playbooks, and reference materials.
• Support process documentation and workflow diagramming.
• Coordinate with teams to capture and document process changes.

Skills

Project management

CRM HubSpot

Ticketing system software

Data analysis

Excel

Cross-functional collaboration

Stakeholder communication

Education

Bachelor’s degree in healthcare or IT-related field

Tools

HubSpot

Monday.com

Jira

Asana

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

• The Operations & Enablement Analyst supports the design, implementation, and maintenance of standardized onboarding processes, systems, and reporting infrastructure. This role focuses on building and managing automations, dashboards, and client communication workflows across Monday.com, HubSpot, and Service Desk platforms.

  The Analyst ensures smooth client experiences throughaccuratedata management, proactive notifications, and operational visibility while supporting continuous process improvement across the onboarding function.This position acts as a critical support function to Operations & Enablement leadership, handling execution of system builds, automations, reporting, and process documentation that enable the onboarding team tooperateefficiently atscale.

Essential Functions and Tasks

• Own and maintain HubSpot automation workflows, databases, and client profile data

• Build and manage Monday.com automations, workflows, and board configurations

• Develop andmaintainService Desk ticketingautomationsandintegrations

• Troubleshoot system issues and elevate complex problems to manager

• Develop and sendtimelyclient notifications for new sales, go-live changes, ramp downs, and key milestone updates

• Develop andmaintainreal-time dashboardsinMonday.com, HubSpot, and Service Desk

• Build reporting views for milestones, risks, capacity, project health, and delivery performance

• Distribute weekly/monthly reports and dashboards to stakeholders

• Extract and analyze onboarding data toidentifytrends and bottlenecks

• Assistin developing, organizing, andmaintainingSOPs, playbooks, and reference materials

• Support process documentation and workflow diagramming

• Coordinate with teams to capture and document process changes

• Maintainaccurateclient profile data across onboarding systems and platforms

• Conduct data audits and reconciliation to ensure consistency across systems

• Identifyand elevate data quality issues

• Develop,maintain, and update client-facing materials, templates, and tools for onboarding

• Ensure templates and tools areaccurate, current, and reflect latest process changes

• Support creation and distribution of client enablement resources and guidance documents

• Coordinate with teams to gather feedback and incorporate updates into client materials

• Support special projects and analysis requests from the Operations & Enablement team and leadership

• Conduct root cause analysis on operational issues

• Support process improvement initiatives and efficiency testing

Education and Experience Requirements

• Bachelor’s degree ina healthcareor IT-related field preferred.

• Experience in healthcare access administration, medical billing operations, or healthcare IT support.

• 3+years experiencein healthcare operations, onboarding, business operations, or project coordination

• 1+years experiencewith workflow automation tools (Monday.com, HubSpot, Jira, Asana, or similar)

• Experience withhealthcare revenue cycle, customer onboarding, or client implementation is a plus

Knowledge, Skills, and Abilities

• StrongproficiencywithProject Management, Customer Relationship ManagementHubSpot,and/or Ticketing System Software

• Advanced Excel skills and comfort with data analysis and reporting

• Strong attention to detail and accuracy with data and documentation

• Ability to design and build dashboards and reports for various audiences

• Strong organizational and project management skills

• Excellent written and verbal communication skills

• Ability to collaborate effectively across teams and manage stakeholder communications

• Problem-solving skills and ability to troubleshoot system and process issues

• Ability to work independently and manage competing priorities

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.