Operations Distribution Specialist, Retirement Plan Services

Charles Schwab; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial services company in Austin is seeking an Operational Services Specialist responsible for executing operational tasks related to retirement plans. Candidates should have a Bachelor’s degree or equivalent experience and strong attention to detail. The role emphasizes teamwork, excellent communication skills, and managing multiple tasks effectively. The position offers a competitive benefits package and a hybrid work environment.

Benefits

401(k) with company match

Paid time for vacation

Tuition reimbursement

Health, dental, and vision insurance

Qualifications

• Proven ability to deliver work with a high degree of accuracy.
• Capacity to adapt quickly to changes in policies and procedures.

Responsibilities

• Provide operational support and customer service to clients.
• Ensure client requests are completed within service standards.

Skills

Excellent communication skills

Attention to detail

Ability to prioritize multiple tasks

Education

Bachelor’s degree or 3-5 years of retirement or operational services experience

Tools

Microsoft Office Suite

Job description

Overview

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best service possible as it relates to the distribution and payments for Retirement Plans. Specifically, the Specialist within PAI is responsible for accurately executing high volume processing of plan sponsor distribution requests, executing trades for lump sum and periodic payments, plan-to-plan rollovers related to 401(k) plans, liquidating assets, stop and reissuing payments, ACH recalls, TIN rejects and returned checks, and review defined benefit cash balance files for Morningstar.

Your responsibilities will include queue oversight, researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations.

What you will be

• Providing a high-level of operational support and customer service to clients and business partners related to distribution and payments for Trust & Custody plans.
• Responsible for transfer of assets, non-standard asset updates, and communicating transactions to our business partners.
• Ensure client requests are completed within required service standards.

• Demonstrate flexibility and collaborate with other team members to deliver high quality service and meet client expectations.
• Manage multiple tasks effectively by balancing high productivity with excellent service quality.

• Communicate effectively by phone and email with internal business partners, including third-party vendors, customer service teams, and other operational teams.
• Working on a wide scope of problems, issues, or exception items that fall outside of normal process through independent and initiative-taking problem resolution, including support of client and internal business partner research and escalations.
• Embracing and adapting to changing policies, procedures, and general operations in a fast-paced environment.
• Confident to ask questions and advocate in the best interest of the business.
• Apply solid business judgment outside of defined procedures and make decisions based on client experience and risk to the business.

What you have

To ensure that we fulfill our promise of ' challenging the status quo ' this role has specific qualifications that successful should have.

Required Qualifications:

• Bachelor’s degree or 3-5 years of retirement or operational services experience
• Excellent communication skills, both verbal and written
• Ability to deliver work with a high degree of accuracy.
• Attention to detail with the ability to prioritize multiple tasks.

Preferred Qualifications:

• Ability to independently assess and apply policy, procedures, and regulation knowledge to exercise solid business judgement when making decisions or requesting exceptions outside of policy.
• Ability to adapt quickly to changes in process and procedure, at times adjusting daily work assignments to ensure adherence to service standards.
• Ability to work within a deadline driven and fast paced environment.
• Focus on teamwork and the ability to effectively interact with cross-site peers and business partners.
• Takes initiative to perform day to day tasks with limited guidance or direct supervision, utilizing resources to solve problems as they arise.
• Proficient computer skills, with the ability to navigate between multiple applications, and utilize the Microsoft Office Suite of products.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance