Operations Director I

GC Geisinger Clinic; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits from day one (full

Vision and dental coverage

Domestic partners coverage

Job summary

Geisinger Wyoming Valley is seeking an experienced healthcare operations leader to provide administrative guidance across departments. You will shape business strategy, drive market development, and oversee regulatory activities while partnering with Directors and HR for staffing and performance management.

The role requires a Bachelor's degree and at least 5 years of managerial and healthcare experience, with a focus on efficiency, patient satisfaction, and compliance.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of managerial/supervisory experience required.
• Minimum 5 years of healthcare experience required.

Responsibilities

• Oversees the operational accountability for assigned areas.
• Provides administrative leadership support to partnering Directors.
• Serves as department liaison with outside constituents and participates in management forums.
• Develops, revises, and audits department policies and procedures.
• Develops business plans and oversees strategic and tactical operational plans.
• Maintains standards and performance measurement for efficiency, quality, access and patient satisfaction.
• Facilitates timely problem resolution.
• Oversees financial performance of assigned areas and budgeting processes.
• Implements activities education for staff on key performance indicators.
• Monitors revenue-related activities and reports with finance and care management.
• Engages staff through formal meetings and informal interactions.
• Manages employee relations and performance activities.
• Works with HR on recruitment and staffing levels.
• Leads staff development and patient safety education.
• Ensures regulatory compliance with performance improvement staff.

Skills

Mentoring Skills

Office Administration

Education

Bachelor's Degree

Job description

Location: Geisinger Wyoming Valley (GWV) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes

Job Summary

Provides administrative leadership to the operations of assigned departments. Responsible for business strategy, market development, and all regulatory activities.

Job Duties

• Oversees the operational accountability for assigned areas.
• Provides administrative leadership support to partnering Directors.
• Serves as department liaison with outside constituents and as an active participant in assigned management forums.
• Works with department Directors to develop, revise, and audit all department policies and operational procedures.
• Develops business plans and oversees the development and implementation of all strategic and tactical operational plans.
• Creates and maintains standards, operational activities, and performance measurement tools that meet operational and market needs in operational efficiency, quality, access, and patient satisfaction.
• Facilitates a timely problem resolution process.
• Oversees the financial performance of all assigned areas.
• Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that consistently educate and focus staff on key performance indicators.
• Monitors all revenue impacting activity by reviewing reports provided by finance, care management, etc.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Manages all employee relations and employee performance activities.
• Works with assigned HR Consultant on recruitment activities.
• Maintains appropriate staffing levels and mix.
• Assesses staff and facilitates skill development for all personnel as needed.
• Actively participates in resolving employee problems and conflicts as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents and ensures all events are reported immediately
• Guides outpatient care management activities and participates on teams designed to improve care with identified patient population.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Position Details

• Education: Bachelor's Degree- (Required)
• Experience: Minimum of 5 years-Managerial/Supervisory (Required), Minimum of 5 years-Healthcare (Required)
• Certification(s) and License(s):
• Skills: Mentoring Skills, Office Administration

OUR PURPOSE & VALUES

• Everything we do is about caring for our patients, our members, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

* Does not qualify for J-1 waiver. We are an Aff… Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.