Operations Director - Flagship Campus Hub

University Of Michigan; Washington (District of Columbia); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Generous time off

Retirement plan with matching

Health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts

Job summary

The University of Michigan is establishing a flagship institutional hub in Washington, DC, at 1700 M St NW. As the Director of Operations, you will be the sole on-site lead for day-to-day facility management, stakeholder engagement, and delivering a seamless experience for faculty, students, alumni, and leadership.

You will manage logistics, coordinate with property management and partners, and develop a repeatable operations framework for this new hub.

Qualifications

• Bachelor's degree or equivalent in operations, facilities, hospitality, business administration, higher education administration, or a related field.
• 7 years of progressively responsible operations experience in facilities, events, hospitality, coworking/shared workspace, or other complex public-facing environment.
• 5 years of experience hiring, training, or directly supervising staff.
• Experience launching or startup-like environments with building organized routines and service networks from scratch.
• Extensive experience coordinating complex meetings, classes, or high-profile events.
• Familiarity with room reservation platforms, visitor software, and access control systems; basic WordPress for light updates.
• Experience developing operational procedures, site documentation, training materials, checklists, and service standards.
• Experience as primary on-site contact for external staff and vendors.

Responsibilities

• Lead day-to-day operations for a high-visibility university facility ensuring spaces are ready for meetings, classes, events and daily use.
• Coordinate maintenance, custodial services, supplies, room configurations, vendor access, and building operations with landlords and service providers.
• Serve as the primary on-site point of contact for users, visitors, faculty, speakers, vendors and campus partners.
• Support meetings, classes and events via room setup, AV checks, signage, catering coordination and post-event resets.
• Provide front-line support for IT/AV systems; escalate complex issues to technical partners.
• Develop and manage on-site staffing and coverage plans including evenings, weekends, and peak periods.
• Manage local purchasing, invoices, budget tracking, and vendor billing in coordination with university finance.
• Enforce space-use policies and escalate safety or policy issues to leadership.
• Build relationships with internal and external stakeholders to support operations and long-term planning.
• Track space usage and service requests to identify improvements and inform site strategy.
• Support launch activities including move-in logistics, vendor onboarding and site operations strategy development.

Skills

Leadership

Stakeholder engagement

Event logistics

Staff supervision

Facilities operations

Budget management

Vendor coordination

Education

Bachelor's degree or equivalent in related field

Tools

Room reservation platforms

Visitor management software

Access control systems

WordPress

Job description

The University of Michigan is establishing a flagship institutional hub in Washington, DC, at 1700 M St NW. As the Director of Operations, you will be the sole on-site lead for day-to-day facility management, stakeholder engagement, and delivering a seamless experience for faculty, students, alumni, and leadership.

You will manage logistics, coordinate with property management and partners, and develop a repeatable operations framework for this new hub.