Operations Director, Client Services

Sprucestreetcomp; Washington (District of Columbia); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Premium health insurance

Retirement program

Life insurance

Professional development opportunities

Job summary

Spruce Street Compliance, a political compliance firm based in Washington, DC, is seeking an experienced operations professional to support our in‑house team. This role reports to the COO and President and collaborates with the compliance services team to ensure smooth daily operations in our DC office.

The ideal candidate has a BA/BS in operations management or a related field, 3–5 years in nonprofit operations, and hands‑on experience with GSuite and QuickBooks Online, payroll, and benefits

Qualifications

• Bachelor’s degree in operations management, business administration, or related field.
• 3-5 years proven experience in an operations position in a campaign or nonprofit environment.
• Knowledge of general business software; proficiency in GSuite and QuickBooks Online.

Responsibilities

• Develop, implement, and maintain quality assurance protocols.
• Help grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Maintain the operational functions of the DC office; order supplies, maintain cleaning schedule, process incoming mail, and process outgoing mail.
• Ensure client operational activities remain on time and within a defined budget.
• Track staffing requirements, help with hiring new employees as needed for clients, and lead, motivate, and support teams within a time‑sensitive and demanding environment.
• Conduct budget reviews and report cost plans to upper management.
• Work with Compliance Managers on weekly accounts payable processing and payroll inputs.
• On‑board and off‑board staff for clients, including i9 verification with eVerify.
• Monitor various aspects of an employee’s benefits including 401(k), PTO, sick leave, etc.
• Develop organizational employee handbook guidance for clients and plan renewals.
• Work with the Compliance Team on complying with campaign finance, nonprofit and IRS compliance requirements.

Skills

Operations management

Nonprofit experience

Leadership

Education

Bachelor’s degree in operations management or related field

Tools

GSuite

QuickBooks Online

Job description

About the Role

Spruce Street Compliance is a political compliance firm based in Washington, DC and Philadelphia, PA. Our firm is committed to supporting progressive causes and candidates nation‑wide. This position works directly with clients and helps maintain the smooth operations in‑house. The role reports to the COO and President and works in tandem with the compliance services team to deliver operational support to our clients.

Salary range: $85,000-95,000 annually, plus a generous benefits package including premium health insurance, retirement program, life insurance, and professional development opportunities. This is an in‑person position based in our Washington, DC office.

Responsibilities

• Develop, implement, and maintain quality assurance protocols.
• Help grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Maintain the operational functions of the DC office; order supplies, maintain cleaning schedule, process incoming mail, and process outgoing mail.
• Ensure client operational activities remain on time and within a defined budget.
• Track staffing requirements, help with hiring new employees as needed for clients, and lead, motivate, and support teams within a time‑sensitive and demanding environment.
• Conduct budget reviews and report cost plans to upper management.
• Work in tandem with Compliance Managers on weekly accounts payable processing to include confirming/assigning entering invoices into accounting software, printing & mailing checks, maintaining vendor W9s, and monitoring cash accounts.
• On‑board and off‑board staff for clients, including i9 verification with eVerify.
• Monitor various aspects of an employee’s benefits including 401(k), PTO, sick leave, etc.
• Monitor benefits administration for the firm and our clients and plan renewals.
• Develop organizational employee handbook guidance for clients in tandem with client needs and client general counsel; project manage finalizing the implementation of the handbooks and syncing policies with payroll vendor.
• Work with the Compliance Team on complying with campaign finance, nonprofit and IRS compliance requirements.

Qualifications

• Bachelor’s degree in operations management, business administration, or a related field.
• 3-5 years proven experience in an operations position in a campaign or nonprofit environment.
• Knowledge of general business software and aptitude to learn new applications; proficiency in GSuite and Quickbooks Online.
• Experience processing payroll and PTO tracking and maintenance.
• Experience administering employee benefits.
• Commitment to supporting progressive causes.
• Experience with Human Resources is a plus.
• Practices good judgement.
• Commitment to working within a diverse and inclusive workspace.
• Commitment to progressive causes and values‑driven work.

Equal Opportunity Employer

Spruce Street Compliance is an equal opportunity employer and is committed to diversity, equity, and inclusion among its staff. The firm strongly encourages candidates from diverse backgrounds to apply and will hire based on the qualifications of the candidate without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military or veteran status.