Operations Director

Colonial Group; Middletown (RI); On-site; USD 118,000 - 121,000; Full time

Job summary

Balfour Beatty Communities in Rhode Island is seeking an Operations Director to lead installation operations, drive strategic oversight across community and facility management, and promote a high-level WeCare culture for residents.

You will guide teams to achieve occupancy targets, manage budgets, ensure policy adherence, and collaborate with stakeholders to deliver exceptional living experiences and strong financial performance.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree is preferred.
• 5 years of property management, hospitality management, military or related industry.
• 3 years of people management.
• Solid leadership skills including promoting core values, collaboration, developing others, decision making and accountability.
• Strong financial acumen and ability to create and maintain budgets and forecasting.

Responsibilities

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property’s adherence to all company policies.
• Set business priorities, supervises leasing and prospect management, and overseeing maintenance performance.
• Provide assurance on completeness and accuracy of underlying transaction data in Yardi.
• Collaborate with Facility management on maintenance issues and proactive solutions.
• Ensure all operational and maintenance metrics are achieved per agreements.
• Foster and embody a WeCare Culture.
• Interview, hire, onboard and retain talented candidates to achieve goals.
• Lead and develop team members through mentorship and direction.
• Manage team and priorities through feedback to improve performance and relationships.
• Create and collaborate with stakeholders to achieve company and installation goals.
• Take initiative to obtain and action feedback from stakeholders.
• Develop annual budget and achieve monthly financial targets.
• Manage financials including budgets, monthly/quarterly reports, and expenditures.
• Support Project Development team for data calls, meetings, schedules, and visits.

Skills

People management

Budgeting

Forecasting

Financial acumen

Leadership

Communication skills

Decision making

Collaboration

Relationship building

Problem solving

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

About the role

The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company’s We Care culture.

What you'll be doing

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property’s adherence to all company policies.
• Set business priorities, supervises leasing and prospect management, and overseeing maintenance performance.
• Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborates with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
• Ensures all operational metrics and maintenance metrics are achieved in accordance with business agreements
• Foster and embody a WeCare Culture.
• Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
• Lead and development team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Manages team and business priorities through feedback to improve team performance, building relationships and problem solving.
• Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and action all feedback from key stakeholders above
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Processing of various financial tasks to include payables and receivables
• Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visit

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.

Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

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Who we're looking for

• High School Diploma or equivalent required.

• Associate's or Bachelor's degree is preferred
• 5 years of property management, hospitality management, military or related industry
• 3 years of people management
• Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability
• Strong financial acumen
• Prove ability to create and maintain budgets and forecasting
• Results Driven and detail oriented
• Ability to communicate effectively and speaks and writes with ease, clarity, and impact
• Ability to manage competing priorities
• Ability to create and foster partnership
• Ability to listen attentively and be empathetic

• Possession of a valid state issued Driver's License and safe driving record are required .
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

Pay Rate: $118,000- $121,000 yr.*

*This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.

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Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law