Operations Director

GBE Alliance, Inc.; Jackson, Northern (TN, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Professional development

Job summary

Global Behavior Education Alliance, LLC is seeking an Director of Operations to oversee the daily functions of our ABA clinic and ensure high standards of care, compliance, and performance. You will drive operational excellence and growth across clinical, administrative, and financial activities.

The role emphasizes leadership, staff development, client engagement, and rigorous process improvement within a supportive, collaborative team environment in the Tennessee/Kentucky region.

Qualifications

• 1–2 years of operations management or related leadership experience.
• High school diploma, GED, or equivalent work experience.
• Strong leadership, organizational, and multitasking abilities.
• Proficiency with computers and Microsoft Office (Excel, Word, etc.).
• Previous ABA experience preferred.

Responsibilities

• Provide day-to-day leadership aligned with mission and values.
• Develop and implement growth strategies with leadership.
• Motivate and manage BT/RBT and other staff.
• Serve as client-care lead with families and stakeholders.
• Conduct facility tours and maintain referral relationships.
• Oversee scheduling, documentation, and service delivery.
• Ensure licensing, audits, and quality improvement.
• Approve budgets and monitor center finances.
• Oversee onboarding and staff training.
• Ensure accurate reporting (daily to quarterly).
• Supervise ABA technicians; report to Operations Director.

Skills

Leadership

Strategic planning

Team management

Operations management

Communication

Healthcare operations

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

About Us:GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment,speech therapy, and occupational therapy.Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs.

Job Summary:

The Director of Operations oversees the daily functions of the ABA clinic, ensuring smooth execution of clinical, administrative, and financial operations. This role is pivotal in maintaining high standards of care, compliance, and team performance while driving strategic growth and operational excellence.

Responsibilities:

Leadership & Strategy

• Provide day-to-day leadership aligned with GBE’s mission and values
• Collaborate with leadership to develop and implement growth strategies
• Motivate and manage high-performing BT/RBT and other employees

Client & Family Engagement

• Act as lead “client-care officer” through direct contact with families and stakeholders
• Conduct facility tours and maintain strong relationships with referral sources

Operational Oversight

• Ensure efficient clinic operations including scheduling, documentation, and service delivery
• Monitor and correct processes to optimize workflow and client outcomes
• Oversee safety protocols for staff and clients
• Recruiting, Staffing and Referral Flow strategy to ensure center is operation at optimum levels
• Cleanliness Standards are upheld
• Emergency Direct Care

Compliance & Quality Assurance

• Ensure adherence to licensing and accrediting body standards
• Lead internal audits and quality improvement initiatives
• Maintain timely and accurate reporting (daily, weekly, monthly, quarterly)

Financial Management

• Approve departmental budgets and expenses
• Collaborate with finance teams to ensure fiscal health of the center

Training & Development

• Ensure proper onboarding and ongoing training for staff
• Support crisis intervention and adherence to medication policies

Reporting

• ABA technician report to Operations director
• Operations Director reports to VP of Operations

Leadership & Strategy

• Provide day-to-day leadership aligned with GBE’s mission and values
• Collaborate with leadership to develop and implement growth strategies
• Motivate and manage high-performing BT/RBT and other employees

Client & Family Engagement

• Act as lead “client-care officer” through direct contact with families and stakeholders
• Conduct facility tours and maintain strong relationships with referral sources

Operational Oversight

• Ensure efficient clinic operations including scheduling, documentation, and service delivery
• Monitor and correct processes to optimize workflow and client outcomes
• Oversee safety protocols for staff and clients
• Recruiting, Staffing and Referral Flow strategy to ensure center is operation at optimum levels
• Cleanliness Standards are upheld
• Emergency Direct Care

Compliance & Quality Assurance

• Ensure adherence to licensing and accrediting body standards
• Lead internal audits and quality improvement initiatives
• Maintain timely and accurate reporting (daily, weekly, monthly, quarterly)

Financial Management

• Approve departmental budgets and expenses
• Collaborate with finance teams to ensure fiscal health of the center

Training & Development

• Ensure proper onboarding and ongoing training for staff
• Support crisis intervention and adherence to medication policies

Reporting

• ABA technician report to Operations director
• Operations Director reports to VP of Operations

• 1-2years experiencein operations management, sales or other management experience required
• High school diploma, GED, or equivalent work experience required
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities
• Must be proficient with computers, in Microsoft Suite, and with other technologies utilized to track organizational performance metrics
• Previous ABA experience preferred

Physical Requirements:

• Physical capabilities include walking, occasional running, standing, sitting, kneeling, stooping, crouching,crawling, twisting, reaching above head, pulling, bending, and lifting up to 50 pounds
• Prolonged Sitting: The job involves prolonged periods of sitting at a desk or workstation while performing tasks such as computer work, data analysis, and communication
• Computer and Office Equipment: The jobholder will use standard office equipment such as computers, phones, printers, and scanners

• Competitive salary commensurate with experience
• Health, dental, and vision insurance options
• 401(k) retirement plan
• Ongoing professional development opportunities
• Supportive and collaborative work environment
• Meaningful work that makes a difference in the lives of individuals and families

Global Behavior Education Alliance, LLC is an equal opportunity employer. We celebrate diversity and arecommittedto creating an inclusive environment for all employees and clients.