Operations Director

Arvato; Easton (Northampton County); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical and Life insurance

Paid Time Off

Voluntary benefits (Dental, Vision,Gap

Job summary

Arvato is seeking an Operations Director to oversee all warehouse phases, from setup through shipping, and to drive productivity and profitability. The role partners with account/service teams and clients to align operations with client requirements and strategic goals.

Responsibilities include staffing, budget management, vendor relations, and leading large projects that improve workflows and cost efficiency in a high-SKU fashion/logistics setting.

Qualifications

• Bachelor’s degree or 10+ years of leadership in a warehouse environment.
• Experience with budget and business plan development.
• Proven ability to develop innovative solutions for increased productivity.
• Superior negotiation skills in internal and external settings.
• Experience with SAP/ERP/CRM data analysis and performance metrics.
• Spanish fluency is required.
• Experience in fashion/apparel logistics or similar high-SKU environments preferred.

Responsibilities

• Oversee all phases of warehouse operations from setup to shipping.
• Manage multiple P&Ls in a cost center environment.
• Direct daily operations and client requirements.
• Lead development and implementation of operating processes.
• Lead fulfillment and distribution operations.
• Hire, train, and evaluate supervisory staff.
• Initiate large projects such as equipment justification and procurement.
• Leverage IT to increase productivity and reduce costs.

Skills

Analytical skills

Communication

Planning skills

Stress management

Leadership

Negotiation

Data analysis

Spanish fluency

Education

Bachelor’s degree

Tools

SAP

ERP

CRM

Job description

The Operations Director is responsible for the oversight of all phases of warehouse operations, including setup, production, quality control, maintenance, receiving, picking, and shipping. In addition, the Operations Director works closely with the operations team to increase productivity and profitability within the operation. Responsibilities include staffing, P&L management, vendor relations, and process improvement. The Operations Director also interacts closely with Account/Service Delivery teams and client contacts.

YOUR TASKS

• Manage multiple P&Ls in a cost center environment
• Direct activities associated with daily operations and client requirements
• Lead the development and implementation of operating processes
• Lead and direct fulfillment and distribution operations
• Develop, implement, and manage highly customized workflows in a supply chain management environment from receipt of data through value-added services/packaging to outbound
• Hire, train, and evaluate supervisory and management staff
• Initiate and coordinate large projects (e.g., equipment justification and procurement, facility layout)
• Stay current on information technology affecting functional areas to increase productivity and/or decrease costs

Qualifications

• Strong analytical skills with excellent problem identification and resolution abilities
• Excellent verbal and written communication skills and strong interpersonal skills
• Ability to creatively develop solutions to meet operational challenges
• Organizational and planning skills, including prioritization and deadline management
• Ability to work in stressful situations and maintain composure
• Able to interact with all levels of employees, management, and external clients
• Self-starter and goal-oriented
• Bachelor’s degree or 10+ years of experience in a leadership role in a warehouse environment
• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills demonstrated by previous professional success
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)
• Spanish fluency required
• Experience in fashion/apparel logistics or similar high-SKU environments strongly preferred
• Ability to function in a high-pressure, fast-moving environment
• Divided between office setting and operations environment

Additional Information

• Medical and Life insurance.
• Paid Time Off, including paid holidays.
• Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance.