Operations Design Enablement Manager

Morgan Street Holdings; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid parental leave

401(k) with company match

Paid time off

Tuition reimbursement

Diversity & inclusion initiatives

Job summary

tms is seeking an Operations Design Enablement Manager in Chicago, hybrid work model. You will own end-to-end delivery for marketing systems, translate business goals into scalable tech solutions, and drive process improvements with cross-functional teams.

The role demands strong vendor management, agile delivery experience, and collaboration with IT and external partners to adopt new software. Competitive benefits and career growth are offered.

Qualifications

• Bachelor’s degree in IT or related field is required.
• 3+ years in project management or technology delivery in an agency or production setting.
• Experience with Agile or Scrum, sprint planning, and iterative delivery.
• Hands-on familiarity with marketing ops tools.

Responsibilities

• Translate business goals into scalable technology solutions for marketing operations.
• Drive process improvements and ensure high-quality creative service delivery.
• Partner with internal stakeholders and external vendors to evaluate and onboard new software.
• Lead cross-functional planning sessions and manage development backlogs.

Skills

End-to-end delivery

Technology stacks knowledge

Automation and integration

Cross-functional leadership

Vendor management

Stakeholder communication

Planning and backlog prioritization

Software evaluation/onboarding

Creative operations knowledge

Mentoring peers

Education

Bachelor’s degree in IT, Computer Science, Communications/Marketing, or related field

Tools

Airtable

Figma

SendGrid

Ziflow

Lokalise

Job description

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Operations Design Enablement Manager

Reporting Location: Chicago - 345 North Morgan

$100,000-$120,000

Workplace Type: Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

Operations Design Enablement Manager will sit within our Operations Design and Enablement team. This role builds on foundational technology processes and extends into strategic planning, cross-functional leadership, and vendor management. The individual will partner with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.

WHAT YOU WILL BRING TO THE ORGANIZATION

• Proven experience owning end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring
• Ability to quickly develop deep knowledge of complex technology stacks, creative workflows, and client requirements
• Demonstrated success leading the implementation and optimization of automation and integration solutions (e.g., Airtable, SendGrid, Files.com, Zapier) to improve turnaround times and data accuracy
• Experience overseeing studio operations support, including Print and Digital artwork, Archiving, Trafficking, QC, and Technical Advice, and mentoring junior team members
• Skilled at defining, documenting, and enforcing creative operations policies and standards across a multi-region organization
• Strong cross-functional collaboration skills, with experience partnering with technical teams to scope enhancements, set timelines, and manage resource plans
• Ability to facilitate cross-departmental planning sessions and prioritize development backlogs
• Experience partnering with IT and external vendors to evaluate and onboard new software (e.g., DAM, CMS, localization tools)
• A track record of driving competitive and trend analyses to inform technology roadmaps
• Excellent communication skills, with experience reporting status, risks, and insights to senior leadership and client stakeholders

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor’s degree in IT, Computer Science, Communications/Marketing, or related field
• 3+ years of project management or technology delivery experience in an agency or production environment
• Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery
• Hands-on familiarity with marketing operations tools (Airtable, Figma, SendGrid, Ziflow, Lokalise, etc.)
• Strong vendor and stakeholder management skills, with the ability to negotiate scope and SLAs
• Excellent verbal and written communication, with a focus on translating technical concepts for non-technical audiences
• Demonstrated ability to mentor peers, drive cross-functional alignment, and influence decision-making
• Comfort working in a fast-paced, ambiguous environment and proactively identifying optimization opportunities

Starting salary between $100,000-$120,000

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.