Operations – Customer Service

Angst+Pfister AG; Brecksville (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunity for hybrid/remote work after onboarding

Collaborative international work environment

Job summary

Angst+Pfister AG is seeking a customer-facing sales professional in Brecksville, Ohio. You will be pivotal in managing customer relationships across the Americas, ensuring seamless sales operations while delivering exceptional customer experiences.

Your responsibilities include analyzing customer trends, coordinating with cross-functional teams, and supporting revenue growth through strategic initiatives. Ideal candidates will have a Bachelor’s degree and 3-5 years of relevant experience.

Qualifications

• 3–5+ years of experience in sales operations or customer service within a technical environment.
• Ability to manage multiple priorities and meet deadlines effectively.
• Proficient in analyzing sales data and operational metrics.

Responsibilities

• Build and maintain relationships with customers across the Americas.
• Analyze sales data and support demand planning.
• Coordinate with cross-functional teams globally.

Skills

Customer service mindset

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree in Business Administration or similar

Tools

ERP/CRM systems

Microsoft Excel

Job description

The Angst+Pfister US division is expanding and seeking a customer-facing sales professional who excels in operational excellence. In this role you will serve as a key point of contact for customers across the Americas, ensuring seamless coordination of the sales operations responsibilities, while delivering outstanding customer experience.

You will play a critical role in supporting customer needs, revenue growth, optimizing internal processes, while collaborating with cross-functional teams across global regions. This position is ideal for someone who enjoys balancing customer interaction with analytical thinking and operational execution in a fast-paced, technical environment.

YOUR MISSION

• Build, maintain, and expand long-term relationships with customers across the Americas
• Serve as the primary point of contact for customer inquiries related to quotations, orders, pricing, delivery timelines, and issue resolution
• Manage the full order lifecycle, ensuring accuracy, timeliness, and alignment with customer expectations and A+P company standards
• Deliver exceptional customer service by proactively communicating updates, resolving issues, and ensuring all inquiries are addressed
• Analyze sales data, customer trends, and operational metrics to support demand planning, and strategic decision-making
• Support pricing strategies, margin analysis, and contract execution in alignment with A+P company objectives
• Prepare reports, dashboards, and insights to support business reviews and performance tracking
• Coordinate closely with global cross-functional teams including Planning, Product Management, Production, Logistics, Accounting, and shipping/warehouse
• Collaborate with regional and international colleagues within A+P to ensure alignment on customer requirements, product availability, and delivery commitments
• Participate in continuous improvement initiatives across sales operations, customer service, and business processes
• Assist in resolving escalations and claims, ensuring timely and satisfactory outcomes for customers

YOUR PROFILE

• Bachelor’s degree in Business Administration, Business Management, Operations, Communication, Buying/Planning or other similar field (or equivalent experience)
• 3–5+ years of experience in internal sales, customer service, or sales operations within a technical or industrial environment (experience with sensors or electronic components is a plus)
• Strong communication and customer service skills/mindset with a passion for delivering high-quality support and building lasting relationships
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
• Solid understanding of organizational processes, order management systems, and operational workflows
• Technical aptitude with ability to understand product specifications, datasheets, & customer requirements
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in ERP/CRM systems and Microsoft Excel (or similar analytic tools)
• Self-motivated, proactive, and adaptable in a dynamic, fast-paced environment
• Team-oriented mindset with a strong sense of ownership and accountability. Ability to collaborate effectively across global teams

YOUR BENEFITS

• You will be part of a company that encourages the go-getter, self-motivated mindset
• Based in Brecksville, OH, this role begins on-site for comprehensive onboarding and training, with opportunity to transition to hybrid/remote schedule following 90-day objectives and successful integration
• You will be part of a company that values innovation, continuous improvement, and customer-centric thinking
• You will work in a well-established international company, in a collaborative environment with cross-functional teams across multiple regions
• You will contribute to a team that emphasizes accountability, teamwork, and operational excellence

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