Operations Coordinator Surgical Services

Mass General Brigham; Dover (NH); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham is seeking a full-time Administrative Operations Support professional at Wentworth-Douglass Hospital in Dover, NH. The role focuses on daily operational tasks, scheduling, reporting, and correspondence to support managers and clinical leaders in Surgical Services.

Proficiency in MS Office is required, with UKG/Workday experience preferred. The position requires 2-3 years in an administrative or operational support role, a high school diploma (associate degree preferred), and

Qualifications

• Education: High School Diploma or Equivalent required.
• Associate’s Degree in related field preferred.
• 2-3 years of experience in administrative or operational support role in healthcare setting required.

Responsibilities

• Assist in managing day-to-day operational activities, including scheduling, reporting, and correspondence.
• Prepare and maintain operational documentation, including reports, records, and meeting minutes.
• Support the implementation and monitoring of operational policies and procedures.
• Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels.
• Provide exceptional customer service to patients, visitors, and hospital staff.
• Address and resolve operational issues or concerns in a timely and efficient manner.

Skills

Organizational skills

Time management

Interpersonal skills

Microsoft Office Suite

Multitasking

Hospital operations knowledge

Education

High School Diploma or Equivalent

Associate’s Degree related field preferred

Tools

UKG

Workday

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is full time at Wentworth-Douglass Hospital in Dover, NH and is benefits eligible. Monday through Friday, 8:00am - 4:30pm; Monday may require an earlier start time.
The ideal candidate will be highly motivated and organized & have experience with the MSOffice Suit; Excel in particular to enter, manipulate and extract data for dashboards and reports. Experience with UKG, Workday and taking meeting minutes is preferred as this position will support Managers and Clinical Leaders within the Surgical Services department.

Summary: Responsible for supporting the daily operational functions of the organization. This role involves coordinating various administrative and operational tasks, ensuring smooth workflow, and assisting with the implementation of operational procedures.

Does this position require Patient Care? No

Essential Functions: Assist in managing day-to-day operational activities, including scheduling, reporting, and correspondence.

• Prepare and maintain operational documentation, including reports, records, and meeting minutes.
• Support the implementation and monitoring of operational policies and procedures.
• Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels.
• Provide exceptional customer service to patients, visitors, and hospital staff.
• Address and resolve operational issues or concerns in a timely and efficient manner.

Qualifications

Education High School Diploma or Equivalent required and Associate’s Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in an administrative or operational support role, preferably in a healthcare or hospital setting 2-3 years required

Knowledge, Skills and Abilities:

• Strong organizational and time management skills with attention to detail.
• Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Basic understanding of hospital operations and regulatory requirements is a plus.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 50lbs
• Carrying Occasionally (3-33%) 20lbs - 50lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionsally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.78 - $26.80/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.