Operations Coordinator- Service (Philadelphia) TK Elevator Corporation

thyssenkrupp Elevator; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

thyssenkrupp Elevator is seeking an Operations Coordinator for its Philadelphia service team. This role involves managing various administrative tasks crucial for the smooth operation of service functions. Candidates should have experience in business administration and preferably some background in elevator repair. The position offers a full-time, permanent contract with diverse responsibilities and opportunities for professional growth in a supportive environment.

Qualifications

• High school diploma or GED or one year certificate from college or technical school.
• Related experience in business administration preferred.
• Knowledge of Oracle database is a plus.

Responsibilities

• Perform administrative duties for service operations to ensure efficient function.
• Create and manage safety inspection tickets and payroll forms.
• Act as liaison between operations and dispatch.

Skills

Business Administration

Customer Service

Organizational Skills

Communication

Problem Solving

Education

High school diploma or GED

Certificate from college or technical school

Tools

Oracle Database

Job description

Operations Coordinator- Service (Philadelphia)

TK Elevator Corporation — King of Prussia, Pennsylvania, United States

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an Operations Coordinator – Service in Philadelphia, PA.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.
• Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department. (N/A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provide NTL with updates and RFI’s.
• Reviews WIP report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local AP invoices (i.e., UPS) and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

Who we are looking for

EDUCATION & EXPERIENCE:

• High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Job details

Posting date: 2025/05/30

Experience level: Experienced professionals

Type of contract:

Type of contract: Permanent, Full Time

Work mode: On Site

Job field:

Job field: Customer Services

Job number:

Job number: US_901745_ET_TKELECP12239

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.