Operations Coordinator - Pittsboro, IN

Mason Private Locating LLC; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Top-Tier Training

Comprehensive Benefits

Advancement Opportunities

401(k) + Employer Matching

Health, Dental & Vision Insurance

Paid Training

Paid Time Off

Company Paid Holidays

Job summary

Mason Private Locating LLC is expanding its Operations Center in Central Indiana. This role handles inbound inquiries, schedules technicians, and ensures customer satisfaction with the fastest growing private locating company in the Midwest.

Join a team of industry veterans and receive full paid training, benefits, and growth opportunities as the company expands across the region.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a customer service call center environment is a plus.
• Experience with a Workforce Management or Scheduling System is a plus.
• Prior construction experience is a plus.

Responsibilities

• Identify customer needs to recommend products or services.
• Learn company software to communicate with inquiries.
• Process orders, forms, applications, or requests.
• Maintain strong communication with teammates and clients.
• Perform other related duties as assigned.
• Schedule and route technicians to job assignments.
• Be a proactive Customer Service Team Player.

Skills

Communication skills

Multitask

Organizational skills

Customer service

Team player

Education

High School Diploma or equivalent

Job description

About Mason Private Locating

Mason Private Locating is an underground utility locating company based out of the Midwest. Mason Private Locating specializes in private utility locating, ground penetrating radar (GPR), sub-surface utility engineering (SUE) services, robotic pipe inspections, and cross-bore mitigation. Our team is comprised of industry veterans with decades of underground utility experience. Mason Private Locating leverages the latest state-of-the-art equipment and technology in order to confirm that all underground private utilities are identified.

Description

Mason Private Locating (MPL) is growing our Operations Center by adding Operations Coordinators in our Central Indiana headquarters. This position is responsible for answering phones, taking in jobs, scheduling technicians, and maintaining customer satisfaction.

Job applicants can expect full paid training, benefits and being a part of a fast growing company that is built on strong team values. Join the fastest growing private locating company in the Midwest!

Responsibilities

• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Be able to process orders, forms, applications, or requests
• Strong communication with teammates and clients
• Perform other related duties as assigned
• Schedule & route technicians to their job assignments
• Customer Service Team Player

Operations Coordinator Requirements

• Communication skills, pleasant demeanor and ability to work with multiple personalities
• Ability to multitask
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
• Experience in a customer service call center environment a plus
• Experience with a Workforce Management System or a Scheduling System a plus
• Prior construction experience a plus.
• Pass Pre-Employment Drug Screen
• Valid Drivers License
• High School Diploma or equivalent required

Why Mason Private Locating?

• Top-Tier Training: We'll equip you with the skills you need to succeed.
• Comprehensive Benefits: Health, vision, and dental insurance, plus paid time off, holiday pay, and incentive programs.
• Advancement Opportunities: Grow with us as we expand across the Midwest.

Benefits

• 401(k) + Employer Matching
• Health, Dental & Vision Insurance
• Short & Long Term Disability (Company Paid)
• Paid Training
• Paid Time Off
• Company Paid Holidays (including your birthday!)
• Opportunities for Advancement
• Competitive