Operations Coordinator, Petroleum - Midland, TX

VetJobs; Midland (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Intertek in Midland, TX is seeking an Operations Coordinator for the Caleb Brett team. The role centers on managing nominations, writing job instructions, and coordinating client communications to ensure timely operations and accurate reporting.

Responsibilities include acting as a single point of contact for branch clients, reviewing instructions, and coordinating between clients, lab personnel, and the Corporate Contract Administrator. Some travel may be required.

Qualifications

• Two years of experience in an inspection company.
• Knowledge of basic contract do's and don'ts.
• Sound knowledge of petroleum and chemical inspection procedures.
• Understanding of client business requirements related to services.
• Ability to travel, build customer relationships, and contribute to growth.

Responsibilities

• Manage nominations/assignments for a branch by interfacing with clients.
• Serve as single point of contact for business related to the branch.
• Record service requests and create job records with unique IDs.
• Review client instructions for potential issues and seek solutions.
• Act as decision maker on client nominations or assignments.
• Coordinate communications between clients, Intertek staff, and contract admin.
• Advise Corporate Contract Administrator on contractual issues.
• Maintain communications flow among involved parties for each job.
• Be the local Intertek representative for client instructions.
• Gather data from Inspectors and labs to assemble final reports.
• Manage accounts receivable balances and billing-related records.
• Maintain geographic awareness of Intertek locations/capabilities.
• Coordinate with business development for marketing plans and client visits.
• Perform non-discretionary duties including Dispatcher/Branch Sales up to 25%.

Skills

Inspection experience

Contract knowledge

Travel willingness

Client relationship building

Quality data understanding

Job description

Job Description

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Operations Coordinator to join our Caleb Brett team at our Midland, TX facility. This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award- winning leader in the ATIC Industry!

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, (click instruction removed). Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

What are we looking for?

The Operations Coordinator is responsible for reviewing and accepting nominations from clients, writing job instructions for the inspection and lab teams, providing timely updates to clients throughout operations, invoicing jobs and building relationships with clients.

Salary & Benefits Information

Individual compensation packages are based on a variety of factors unique to each candidate including skillset, experience, qualifications, and other job-related duties.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What You'll Do

• Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
• Shall be the single point of customer contact for business related to that particular branch office, area or region.
• On receipt of a request for services, regardless of how the request is received, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
• Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties in order to seek solutions.
• Act as decision maker and problem solver on any issues involving a specific customer’s job nominations or job assignments in that particular branch office, area, or region.
• Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work. Be the local contact in interpreting any issues involving administration of the contract.
• Additionally, advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
• Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
• According to the business protocol of each location, act as single point of contact for designated clients for all instructions.
• Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
• As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
• Maintain a working geographic awareness of Intertek’s locations and capabilities.
• Access the necessary personnel and services to complete the assignment for the customer.
• Coordinate with corporate business development to derive an overall marketing plan for particular customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
• Perform non-discretionary functions, including duties of a Dispatcher, and Branch Sales. These non-discretionary functions are not to exceed more than 25% of work time.
• Perform annual performance appraisals in accordance with level of supervisory responsibility.

Auto req ID

486263BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

Here's What It Takes To Be Successful In This Role:

• Two years of experience in an inspection company, and knowledge of basic contract do's and don'ts
• Sound knowledge of petroleum and chemical inspection procedures
• An understanding of the business requirements of the client, relative to the purpose of the services provided
• Working knowledge of the testing of those commodities that is at the core of the business, and of the significance of quality test data
• Able and willing to travel, build customer relationships, and help with company growth

City*

Midland

State*

Texas

Job_Category

Coordinator

Job Code

Quality_Assurance Quality_Assurance

Affiliate Sponsor

Intertek