Operations Coordinator, Petroleum

Intertek Global; Romeoville (IL); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

PTO

Job summary

Intertek is seeking an Operations Coordinator for the Romeoville, IL area. You will review nominations, write job instructions for inspection and lab teams, and provide timely client updates.

You will also handle invoicing and maintain client relationships while ensuring compliance and contract adherence. The role requires 2+ years in an inspection environment, petroleum/chemical inspection knowledge, and willingness to travel.

Qualifications

• Two years of experience in an inspection company.
• Knowledge of petroleum and chemical inspection procedures.
• Understanding the business requirements of the client.
• Willingness to travel as needed.

Responsibilities

• Manage nominations and assignments from clients for a specific branch.
• Single point of contact for business related to that branch/region.
• Record nominations into job orders and maintain records with unique identifiers.
• Review instructions for potential issues related to operations, ethics or compliance.
• Act as decision-maker on issues involving client nominations/assignments in the region.
• Coordinate with client to obtain detailed instructions and relay information to Intertek personnel.
• Inform Corporate Contract Administrator at Houston Headquarters of contractual issues.
• Maintain flow of communication among involved parties and manage services requested.
• Ensure accurate reporting and documentation for billing and auditing.
• Maintain geographic awareness of Intertek locations and capabilities.
• Coordinate with corporate to develop marketing plans for customers and visit sites.
• Perform dispatcher and branch sales duties within 25% of time.
• Conduct annual performance appraisals for supervisory personnel.

Skills

Two years of experience in an inspecti

Knowledge of petroleum and chemical

Travel eligibility

Client requirement understanding

Job description

Operations Coordinator, Petroleum - Romeoville, Illinois

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Courier to join our Caleb Brett team at our Romeoville, IL facility. This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award- winning leader in the ATIC Industry!

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Operations Coordinator is responsible for reviewing and accepting nominations from clients, writing job instructions for the inspection and lab teams, providing timely updates to clients throughout operations, invoicing jobs and building relationships with clients.

Salary & Benefits Information

The base salary for this position is up to $80,000. Individual compensation packages are based on a variety of factors unique to each candidate including skillset, experience, qualifications, and other job-related duties.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

• Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
• Shall be the single point of customer contact for business related to that particular branch office, area or region.
• On receipt of a request for services, regardless of how the request is received, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
• Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties in order to seek solutions.
• Act as decision maker and problem solver on any issues involving a specific customer’s job nominations or job assignments in that particular branch office, area, or region.
• Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work. Be the local contact in interpreting any issues involving administration of the contract.
• Additionally, advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
• Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
• According to the business protocol of each location, act as single point of contact for designated clients for all instructions.
• Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
• As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
• Maintain a working geographic awareness of Intertek's locations and capabilities.
• Access the necessary personnel and services to complete the assignment for the customer.
• Coordinate with corporate business development to derive an overall marketing plan for particular customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
• Perform non-discretionary functions, including duties of a Dispatcher, and Branch Sales. These non-discretionary functions are not to exceed more than 25% of work time.
• Perform annual performance appraisals in accordance with level of supervisory responsibility.

Here's What It Takes To Be Successful In This Role:

• Two years of experience in an inspection company, and knowledge of basic contract do's and don'ts
• Sound knowledge of petroleum and chemical inspection procedures
• An understanding of the business requirements of the client, relative to the purpose of the services provided
• Working knowledge of the testing of those commodities that is at the core of the business, and of the significance of quality test data
• Able and willing to travel, build customer relationships, and help with company growth

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.