Operations Coordinator- Middle School

KIPP Columbus; Columbus (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Maternity Leave

Paid Spousal Leave

Professional Development

On-site Daycare

Fresh Meals

Retirement Plan Participation

Job summary

Join a forward-thinking educational institution as an Operations Coordinator, where your role is vital in ensuring smooth school operations. This position offers an opportunity to work closely with students, families, and staff, providing exceptional customer service and support. You will be responsible for managing the front desk, coordinating transportation, and maintaining a welcoming environment. With a commitment to fostering a collaborative and supportive atmosphere, this role is perfect for someone dedicated to making a positive impact in the educational landscape. Be part of a team that values growth, respect, and excellence in education.

Qualifications

• 1-3 years of operational or customer service experience required.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Manage front desk operations and ensure a welcoming environment.
• Coordinate transportation and maintain student attendance accuracy.
• Support daily operations and resolve issues in the front office.

Skills

Customer Service

Office Workflow Management

Problem Solving

Communication Skills

Interpersonal Skills

Confidentiality

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Company Description

KIPP, the Knowledge Is Power Program, is a national network of tuition-free public schools educating 120,000 students in grades Prek-12 across 21 states and Washington, DC. We have a network of 16,500 educators and 175,000 students and alumni across the country.

KIPP Columbus is the only KIPP school in Ohio and educates more than 2,000 students K-12 on a 150+ acre campus in Northeast Columbus. In addition to academic excellence, KIPP Columbus also partners with nearly 100 community organizations to provide extracurricular activities, programming, health and wellness services, meals, and more to KIPP students, families, and the broader community. KIPP is also a member of the Ohio High School Athletic Association, offering more than 10 varsity sports.

The KIPP Columbus learning campus will continue to advance student learning, expand partnerships, enable superior programming, and serve as a teaching and leadership lab for schools nationwide, reimagining education through a deeper lens of antiracism, excellence, and joy as we expand to educate nearly 4,000 students on our learning campus in the coming years.

Why Teach with KIPP Columbus?

Respect: We respect and value the unique gifts our teachers bring. KIPP Columbus pays one of the highest salaries of charters in the region, and our comprehensive benefits package includes family leave, access to on-site daycare, fresh meals, and more. We provide resources to curriculum and materials to support your work in the classroom, and foster a collaborative and supportive working environment for our teams!

Support: We prioritize the growth of every team member. Professional development and one-on-one coaching happen throughout the year to help you deliver your best. As part of the national KIPP Public Schools network, KIPP Columbus staff have access to curriculum, resources, and support from teams across the country. Teachers receive year-round professional development rooted in antiracist practices and aligned to curriculum or role competencies. Frequent feedback and support from school leaders, network content coaches, grade-level chairs, and other teammates improve teachers' craft.

Purpose: KIPP Columbus continues to rank as one of the top schools for academic growth of any school in the state of Ohio, and is a top performing urban school in the state for academic growth. In our first three graduating classes (in spring 2020, 2021, and 2022) 100% of students were accepted to college and/or military service with nearly $40 million in merit scholarships from colleges and universities awarded.

The Opportunity:

KIPP Columbus is looking for a highly dedicated educator who has a track record of instructional excellence and who is willing to continuously go above and beyond for students. Our KIPP team is committed to leading and teaching through an anti-racist lens and are responsible for delivering effective, rigorous instruction in their content areas that produce high-quality results and student understanding.

Job Description

Reporting to the Director of School Operations, the Operations Coordinator is an integral part of the school-based operations team, ensuring the smooth and efficient functioning of an efficient, thriving school. As the face of the school, the Operations Coordinator delivers exceptional customer service to students, families, staff, and visitors. Among the key responsibilities are managing the front desk, coordinating transportation requests, ensuring student attendance accuracy, following procedures to ensure the safety of students and staff, and organizing and inventorying shared work spaces. In this full-time position, you will support one of the schools at the KIPP Columbus campus.

Responsibilities of the Operations Coordinator include, but are not limited to, the following:

• Maintaining a welcoming, beautiful school environment through all visual culture
• Providing day-to-day tactical support in the areas of transportation, child nutrition, food services, technology and facility maintenance to ensure a safe and efficient front office
• Working closely with technology vendor to ensure technology and related infrastructure are functioning properly, and when there are issues, ensure they are addressed promptly, efficiently
• Maintaining positive and productive relationships with key stakeholders such as Nationwide Children's Hospital staff members, custodial staff, safety and security personnel, food service personnel, and outside vendors
• Ensuring all locations of the school are free of clutter and well organized, ready to receive visitors
• Assisting the Director of Operations with the supervision of the school’s auxiliary services – transportation, food service, and vendor relationships
• Conducting bus counts, communicating with parents about any transportation changes, and distributing transportation tags for all students
• Supporting daily attendance efforts by completing calls to absent student households with the goal of getting students to school the same day, maintaining a 95% average daily attendance, and providing support to families facing roadblocks
• Executing a daily tardy system with students and input tardy information into the database
• Receiving, distributing, and preparing incoming/outgoing mail and shipments
• Answer phones, redirect inquiries as appropriate, and relay messages to staff in a timely manner
• Maintaining daily administrative operations and resolving daily operations problems in the front office
• Additional duties as assigned

Qualifications

• 1-3 years of school, business, operational, or customer service or managerial experience
• Ability to analyze, develop, establish, and maintain efficient office workflow
• Ability to maintain the highest level of confidentiality
• Ability to exercise excellent judgment in decision-making
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
• Excellent communication, public relations, and interpersonal skills
• Openness to giving and receiving frequent feedback
• Ability to evaluate problems and implement effective and creative solutions
• Ability to maintain emotional control under stress
• Ability to work urgently in a fast-paced and results-oriented environment
• Ability to develop and grow relationships
• The desire to learn, grow, and develop professionally

Compensation and Benefits

At KIPP Columbus we strive for clarity, equity, and to be highly competitive with our compensation and benefits offered to our team. Our teacher salary scale is linked here, with a starting salary of $50,000 for a teacher with 1 year of teaching experience. We also offer appreciation stipends for teachers that have taught with KIPP Columbus for 5 and 10 years.

KIPP Columbus offers a robust benefits package including medical, dental, and vision insurances as well various voluntary benefits (such as short term disability, long term disability, life insurance, and participation in the Ohio SERS/STRS retirement plan.) We also offer seasons of life support with 10 weeks paid maternity leave and 4 weeks paid spousal leave/adoption leave.

Statement of Non-Disclosure

KIPP Columbus is committed to a policy of equal treatment for all individuals applying to the school for consideration of any position (admission, employment, etc.). KIPP Columbus does not discriminate on the basis of disability, gender, nationality, race or ethnicity, religion, sexual orientation, or any other characteristic that is contained in the definition of hate crimes set forth in Section 4112.02 of the Ohio Revised Code.

Employment type: Full-time

Job function: Education

Industries: Primary and Secondary Education