Operations Coordinator-Member Service

First Community Credit Union; Fargo (ND); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

401k match

Medical, dental and vision coverage

Job summary

First Community Credit Union in Fargo, ND is seeking a dedicated team member to provide frontline member service across teller functions and deposit products. You will handle inquiries, assist with account maintenance, and support IRA and HSA programs while delivering a high standard of member care.

The role emphasizes compliance, training support, and professional phone assistance to ensure positive member experiences and efficient service delivery.

Qualifications

• High school diploma or GED.
• Prior customer service and administrative experience.
• Ability to operate a computer, telephone and other office equipment.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Skills

Customer service experience

Administrative skills

Communication skills

Computer & phone skills

Education

High school diploma or GED

Job description

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-

Strengthen Community by helping members grow and thrive.

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Job Responsibilities

We are committed to empowering our members and supporting our team by delivering exceptional service, expert guidance, and a positive, people‑focused experience in every interaction.

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Qualifications

• High school diploma or GED
• Prior customer service and administrative experience
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Monday-Friday, 8am-5pm.

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)