Operations Coordinator, Life Science

US Pack Services LLC; Elkridge (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

USPack seeks an entry-level Logistics Coordinator to oversee route coverage and IC check-ins, ensuring on-time deliveries and proper communications with customers. You will work with independent contractors to meet client requirements, monitor dispatch, and assist with contracting and administrative tasks.

Responsibilities include daily service reports, IC paperwork, and maintaining ID badge visibility for security.

Qualifications

• College Degree or High School Diploma required or equivalent experience.
• Must complete TSA Security Threat Assessment and Life Science training if supporting Life Science customers.
• Six Sigma Green Belt certification is a plus.

Responsibilities

• Monitor routes coverage and IC check-in; communicate with customer.
• Create routes per customer requirements and coordinate with dispatch and ICs.
• Monitor dispatch board to meet requested delivery times; notify delays.
• Ensure ICs provide services in requested vehicle type and comply with IC login/EC-mobile processes.
• Assist in contracting ICs and prepare daily service reports and admin paperwork.
• Follow up on IC paperwork and ensure ID badges are visible as required.

Skills

MS Office

Proactive

Independent judgment

Valid driver’s license

Lift up to 50 lbs

Overtime readiness

Customer relationship skills

Education

College degree or high school diploma

TSA Security Training (Life Science)

Six Sigma Green Belt (preferred)

Job description

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Qualifications - Knowledge, Skills, and Abilities:

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Qualifications - Experience, Education, Certificates, and Licenses:

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire. These are bona fide, federally-mandated qualification standards and conditions of employment. Failure to obtain or maintain these qualifications will result in ineligibility to continue in the role, consistent with applicable law.
• Six Sigma Green Belt Certification preferred.

Shift Days: Monday - Friday
Shift Hours: 8:30 AM - 5:00 PM (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $22.00 per hour (Dependent upon experience level.)
Travel: On occasion

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

Driven by integrity –They're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.