Operations Coordinator (In Store) Indianapolis

Tiffany & Co; Indianapolis, Northern (IN, KY); Hybrid; USD 31,000 - 37,000; Full time

Job summary

Tiffany & Co. in Indianapolis is seeking an Operations Coordinator (In Store) to lead back-of-house operations and partner with store leadership to drive sales and service.

The role requires strong organizational skills, 2–3 years in retail operations, and proficiency in Word and Excel. As a key holder and Guest Experience Manager, you will help open/close the store, manage inventory, and support daily processes to uphold the Tiffany Experience.

Qualifications

• 2-3 years of prior retail operations experience.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Organized and detail oriented.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Coordinate order fulfillment, inventory, client service activities, and opening/closing procedures.
• Support store sales by meeting monthly/quarterly targets and driving the store's sales plan.
• Act as Guest Experience Manager and key holder in the manager's absence.
• Provide operational support including shipping, receiving, replenishment, and merchandise handling.

Skills

Retail operations

Customer service

Merchandising

Analytical skills

Team coordination

Education

College degree

GIA coursework

Tools

Microsoft Word

Microsoft Excel

Job description

Operations Coordinator (In Store) Indianapolis

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer’s lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture customer data during interactions to cultivate new and existing customers. Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager. Drive business through key product pillars.

Service

Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Operational Excellence

Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty. Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Qualifications

Required Qualifications

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.

Strong Analytical skills.

Proficient in Microsoft Word and Excel.

Ability to work retail store hours as necessary, including nights, weekends and holidays.

Organized and detail oriented.

Flexibility to perform different tasks based on day-to-day business needs.

Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Indiana Wage Transparency Disclosure-Pay Range for this Position $22.53-$26.50